Financial Ombudsman Service

Complaints about payment protection insurance (PPI) eased back from last year's record, but still remain at historically high levels, according to the Financial Ombudsman Service.

Complaints about "payday loan middlemen" – websites that take hundreds of pounds from vulnerable people on the promise of finding cheap credit – have more than doubled in the last year, the Ombudsman says.

Complaints about payday lenders have more than doubled in the last two years but the "stigma" associated with the industry is preventing many more from lodging complaints, the Financial Ombudsman Service says.

Record numbers of people are complaining to the Financial Ombudsman Service about mortgages – but it says people in trouble need to see help earlier if they get into money troubles.

If Barclays, Lloyds or RBS/NatWest have offered you payment protection insurance (PPI) redress on a loan since 2012, you may be owed £100s more.

Consumers will get better protection when buying add-on insurance for items including cars and holidays under a shake-up planned by the Financial Conduct Authority (FCA).

If you've received an unsatisfactory service from a company, don't let your complaint join the 40 million which went unaddressed last year. 

If you're a customer of Lloyds, Halifax, Bank of Scotland or TSB, and were hit by this weekend's IT glitch which left many unable to withdraw cash and use debit cards – complain now if you've been left out of pocket.

HSBC is the latest bank to set aside extra cash to compensate victims of the payment protection insurance (PPI) mis-selling scandal, it's been announced today.

Victims of payment protection insurance (PPI) mis-selling reclaimed £446 million in August this year, bringing the total redress paid out since January 2011 to £12 billion.