Financial Ombudsman Service

The Royal Bank of Scotland crisis is now into its ninth day and could last into next week, though the group claims it has solved most of the problems for its 17 million beleaguered customers.

Complaints over mis-sold payment protection insurance (PPI) once again dominate claims to the independent arbitrator, the Financial Ombudsman Service.

Lloyds Banking Group (LBG) has caved in to huge public and media pressure by announcing it will offer new policies to its pet insurance customers whose animals have a medical condition, after the bank originally axed cover.

Savers not warned when their rate is due to dive following the end of a fixed term could be due compensation, following a ruling by the independent arbitrator.

One in four consumers doesn't know claims management companies take a huge cut of payment protection insurance (PPI) claims, new figures reveal today.

A group of mortgage holders face an unprecedented rise in home loan costs after Manchester Building Society decided to raise tracker rates for existing borrowers, even if the base rate remains unchanged.

Compensation paid to victims of payment protection insurance (PPI) mis-selling is likely to have passed the £3 billion mark since the start of last year, official figures indicate.

There was a 20% rise in complaints to financial firms in the second half of last year largely driven by a huge spike in payment protection insurance (PPI) compensation claims, official figures reveal.