Ofgem

Two power generation firms are to pay penalties totalling £39 million, which includes redress to be paid out to consumers, following their failure to deliver energy saving measures to low-income households.

The average annual dual fuel energy bill for the next 12 months is expected to be £1,326, according to Ofgem's latest supply market indicator published today.

Scottish Power is facing a ban on sales activity unless it must meet tough targets Ofgem has set to fix the firm's customer services problems, it's been announced today.

SSE has cut switching times to 17 days from today, while First Utility has confirmed it will introduce faster energy switching from 10 November ahead of the New Year's Eve deadline given by Ofgem.

Ofgem has written to the big energy suppliers demanding they take action on the poor handling of complaints after the regulator found the average customer had to contact their supplier six times before an issue was resolved.

Energy regulator Ofgem is launching an investigation into how energy suppliers communicate with customers in debt, following a spate of misleading letters purporting to be from separate debt collection agencies.

Energy suppliers could be forced to tell customers about cheaper tariffs available from their other brands, following new Ofgem plans.

EDF Energy is to pay £3m to charity helping 'vulnerable customers' after regulator Ofgem found it breached complaint handling rules in 2011.

Halifax, Lloyds TSB and NatWest have been exposed as being as bad as Wonga when it comes to sending customers misleading debt demands purporting to be from external solicitors or debt collection firms.

Energy bills could fall by an average of £12 a year from next April if proposals to cap the amount electricity networks can spend get the go-ahead.