Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

The Government says it will tackle high pension charges after a report claimed those saving for retirement could see their nest eggs eroded by huge costs.

11 October 2012

NatWest and RBS have suspended a function on their mobile apps, which allowed customers to get cash without a debit card, over fraud fears.

10 October 2012

Female insurance specialist Sheilas' Wheels is likely to cut prices for male drivers but raise costs for women when new rules banning the use of gender for setting insurance prices come into force.

10 October 2012

Derbyshire Building Society has launched the lowest loan rate in six years for those borrowing between £7,500 and £14,999.

9 October 2012

Young women can beat likely price hikes by getting car insurance now, as costs are likely to soar for many in December.

9 October 2012

ING Direct savers in the UK will be protected by the British Government, instead of the Dutch compensation scheme, once a proposed buy-out by Barclays goes ahead.

9 October 2012

Shoppers won't get any undelivered items from JJB Sports bought before this week, and they won't be able to return items or use old gift cards after the retailer's collapse.

3 October 2012

Hundreds of thousands of Santander customers will be hit by hikes to their standard variable mortgage rate (SVR) from today.

3 October 2012

Millions of Vodafone pay monthly mobile customers will be hit by price hikes from next month, while some call charges will also rise.

2 October 2012

Drivers wanting to challenge charges made in private car parks in England and Wales can use a new appeals service from today, though there is a catch.

1 October 2012

From Monday, up to 11 million workers will start to be automatically enrolled into a workplace pension.

28 September 2012

Big six energy provider Eon has cut the number of tariffs it offers, which it says will make it simpler and easier for consumers looking to switch.

27 September 2012

Consumers looking to lock into a cheap fixed energy tariff need to hurry — Scottish Power has just announced it's pulling its tariff, which is currently the cheapest fix without early exit penalties on the market.

27 September 2012

Complaints to financial firms rose by 59% in the first half of this year, driven by a spike in the number of payment protection insurance (PPI) complaints , new data from the Financial Services Authority (FSA) reveals today.

27 September 2012

Royal Mail will be allowed to leave certain items with a neighbour when no-one is at home to receive them, regulator Ofcom has announced today.

27 September 2012

Electricals retailer Comet is the easiest high street chain to haggle with, according to a poll of MoneySavingExpert.com users.

27 September 2012