Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

Holidaymakers have been warned to avoid non-accredited travel firms or risk being left out of pocket if something goes wrong.

10 September 2012

Santander has scrapped plans to force 230,000 small business customers to pay a fee for a current account marketed as being "free forever" following a backlash.

6 September 2012

Budget airline Easyjet is to introduce allocated seating for all flights from November to end the scrum of finding a place on its planes.

5 September 2012

Orange landline customers will be hit by call rate rises later this month.

3 September 2012

The Government has confirmed it will ban excessive charges for using credit and debit cards and has launched a consultation on how to implement these plans.

3 September 2012

Council leaders have called on schools to stop forcing parents into buying new uniform for kids by changing dress codes.

31 August 2012

Orange is ending its free broadband offer for mobile phone customers, to the dismay of angry users.

29 August 2012

Tuesdays are the cheapest day of the week to fly out of the UK, while travelling midweek can also save money, according to a study.

28 August 2012

Some Hotel Chocolat customers have had payments taken from their accounts this month for purchases made a year ago.

16 August 2012

Students heading to university this autumn can expect to spend an average £9,250 a year on the cost of living, according to research published on the day A Level results come out.

16 August 2012

Banks, building societies and credit card providers are making it easier to reclaim payment protection insurance (PPI), following a campaign by MoneySavingExpert.com and consumer group Which?. However, there is still more work to do.

14 August 2012

Hard-hit rail commuters face further misery, as it's been revealed some season tickets could go up by 11.2% in England next year.

14 August 2012

Ever felt utter frustration when you've waited all day, and taken time off work, for a non-existent delivery? Well, that seems a common source of pain among those who've waited for items from delivery giant Yodel.

9 August 2012

NatWest has launched the lowest-ever five-year fixed mortgage rate in a sign of falling home loan costs for longer-term deals, but many won't qualify for it.

31 July 2012

The Financial Services Authority (FSA) has published new rules to stop consumers from being sold packaged current accounts with benefits they can't use.

27 July 2012

Broadband speeds have risen across the UK, but one in five postcodes still suffer from super-slow service, new figures from comparison site uSwitch.com show.

27 July 2012