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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

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Home insurance and repairs company HomeServe has today been fined £750,000 by telecoms regulator Ofcom for making excessive silent and abandoned calls to consumers.
19 April 2012
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Graduates are likely to see a fall in the interest rate, or maximum interest, they pay on student loans from September.
17 April 2012
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Consumers should watch out for costly fees when cancelling or adjusting details on car and home insurance policies.
16 April 2012
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Royal Mail has imposed a cap on the number of stamps every shop can buy, which could leave consumers unable to stockpile ahead of a price hike this month.
13 April 2012
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The new tax year starts today, so savers should consider putting their money into a new Isa now, as every day you don't, you lose out.
6 April 2012
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Energy regulator Ofgem has opened an investigation into whether industry giant Eon is mis-selling to consumers.
4 April 2012
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Payment protection insurance (PPI) can no longer be sold at the same time you take out a mortgage, loan or credit card, under new rules that come into force on Friday.
3 April 2012
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Using your mobile in another European Union country should become cheaper from July, after a deal was provisionally agreed by the European Parliament and the Council of Ministers this week.
30 March 2012
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Every active credit card user will get a clearer indication of what their plastic really costs them, as they will now receive an annual statement detailing all fees charged over the year.
29 March 2012
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Shoppers cannot redeem Game and Gamestation gift cards and loyalty points for now after the pair's parent company went into administration.
27 March 2012
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First and second class standard stamp prices are to rise by 14p from next month to record highs of 60p and 50p respectively, Royal Mail announced today. You can beat the hikes by buying now.
27 March 2012
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Debt management firms have been ordered to stop offering staff incentives to mis-sell and to stop bombarding consumers with spam calls and texts.
22 March 2012
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Smokers will be hit by higher prices as the Chancellor announced increases in tobacco duty in today's Budget. Meanwhile, the price of alcohol will rise next week.
21 March 2012
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Benefit recipients could lose a combined £10 billion by 2016, the Chancellor announced in today's Budget.
21 March 2012
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Filmgoers in England and Wales will no longer be charged payment fees when buying cinema tickets online or over the phone from Cineworld.
16 March 2012
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Daily deals giant Groupon is to improve its practices following action from the Office of Fair Trading, it has been announced today.
16 March 2012