Ulster Bank

RBS group customers hit by this week's IT glitch are reporting being offered compensation for the outage. If you've been affected, complain to the bank now.

NatWest and RBS customers have been left frustrated and unable to use their debit and credit card this following the third IT glitch the banks have suffered in 18 months.

NatWest, Royal Bank of Scotland and Ulster Bank customers won't be left out of pocket after an IT glitch left some unable to use their debit or credit cards on the busiest online shopping day of the year.

Royal Bank of Scotland (RBS) has now set aside £2.6 billion to pay for its part in payment protection insurance (PPI) mis-selling, according to the group's latest financial results.

Update, 28 March, 12.30pm: The RBS Group says all of its mobile banking apps are now up and running as normal.

Holidaymakers using a NatWest or Royal Bank of Scotland debit card will pay lower fees overseas from June – but the cards should still be avoided.

Millions of NatWest and Royal Bank of Scotland customers will be able to send payments to anyone with a Visa card by using their mobile phones.

Ulster Bank has revealed compensation measures for its customers hit by this summer's month-long computer meltdown, which was one of the worst banking service calamities in memory.

Santander has seen a big improvement in customer satisfaction but that hasn't stopped it maintaining the unwanted ignominy of being the worst of the major banks for customer service, in a poll of MoneySavingExpert.com users.