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Cheap Broadband B'band & line rent, pay £168 for a yr, get £100 vch

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Too many stick with their broadband provider through thick and thin, overpaying by £100s a year. If that's you, it's likely you can do the double whammy of boosting your package while massively slicing your bills.

Check your broadband and line rental cost now - people on standard deals typically pay BT £340/yr, TalkTalk £240/yr, Sky £290/yr and Virgin £410/yr. The deals below can bring it down to just £168 upfront for the year and get a £100 Amazon voucher.

What is broadband?

These days broadband is the standard way of connecting to the internet. Originally people used to dial up over their phone connection. Broadband got its name as it allowed a broader range of information to be carried than old dial-up connections.

There are two main types of broadband:

  • Home broadband: This is hard-wired into your house. It's either carried through your phone line (known as ADSL) or by cable. This is what this guide focuses on.
  • Mobile broadband: This isn't generally as fast or reliable, but as it's via the mobile networks, it's far more flexible. If you're looking for that, see our Mobile Broadband guide, which includes how to find free hotspots.

With home broadband, it's important to understand that while the information is carried via your phone line, you can still use the phone while you're online - and the broadband connection is always on. Read more on how home broadband works

Switching broadband can save you £100s

Many people have a broadband provider they're comfortable with and stick with it for ease. But this becomes a licence for providers to print money, as older packages are more expensive and tend to allow lower downloads at slower speeds.

Assuming you already have home broadband (if not, read on to choose), it's crucial to work out what you're paying and the service you're getting. However...

Never just look at your broadband cost. Always look at your phone line rental too. Often, the services are interlinked, so cheap broadband can mean a costly phone service.

Here are some typical costs the big networks are charging for long-standing deals. By contrast, using the best deals in this guide, you can often get broadband and home phone for around £14 a month.

Typical standard broadband and line rental costs
Provider Standard monthly broadband cost Standard monthly line rental cost Cost per year for both
BT £12.50 £16.99 £354
Sky £7.50 £16.40 £287
TalkTalk £3.50 £16.70 £242
Virgin £17.50 £16.99 £414

Quick questions

How long does it take to switch provider?

What if I have problems setting up my new broadband?

How do I find out what customer service is like?

What's a Mac code?

What if the broadband isn't in my area?

Five things you need to know to slash broadband costs

If you only read five things about broadband before you switch, read these.

  1. Faster advertised speed doesn't mean faster broadband

    Remember advertised speeds are just that - "advertised". A provider only needs a paltry 10% of customers to get a certain speed before it can list it.

    While providers may tell you their service is "up to" 16Mb, many won't get near that speed. It depends factors including how close you are to the exchange, and how well-equipped that exchange is. Do a broadband speed test* to check what you're getting.

    Many things help to boost your speed for free without switching. Try using a shorter cable from socket to router, cheap household signal boosters and plugging in instead of using wi-fi for big downloads. There's a full list in the Broadband Speed Boosting guide.

    Quick questions

    What speeds are my neighbours getting?

    What affects the speeds I'm likely to get with a broadband provider?

  2. Check your data limit - aim for unlimited or it'll cost you

    Our data use has rocketed. Catch-up TV and movie streaming hoover it up, and since some packages have download limits, this can be costly. If you just use the net for light browsing, emails and the odd YouTube video, you'll probably be fine with a limited 10GB package.

    Yet web watchers, beware. Watching an episode of Game of Thrones in HD's roughly 1GB, equivalent to looking at thousands of web pages. If you've got a 10GB limit, it isn't long before itís all used up and you're paying extra charges. With BT you pay £5.30 when you go over the limit, though this gets you a further 5GB.

    So check your bill now for penalty charges. If your download limit isn't enough, switch to the super-cheap versions below. These days the vast majority of the cheapest deals are unlimited anyway.

    To track how much data you're downloading, get a free bandwidth monitor - try Rokario, Netmeter and TbbMeter.

  3. Fibre-optic is here, but do you need it?

    Superfast broadband allows much faster speed with greater consistency. While phone line speeds rarely match the 'up to' figures firms boast of, fibre gets closer.

    More of us are using more data online and because of this we need more speed. For simple web browsing and email, common 16Mb connections will do the job. But if you use it for lots of movie downloads, streaming videos, online gaming, or if everyone at home wants to connect at once, you will need superfast.

    Fibre broadband is still being rolled out across the UK. As a general rule, most big cities and towns have access to superfast broadband from a few different providers. Other areas (especially rural districts) may not have access to fibre broadband at all.

    To see if you can get superfast, see superfast best buys below. Alternatively, enter your postcode on Broadbandchoices* and click the fibre broadband tab (if there's no tab, it means you can't get it).

  4. Should you get a broadband and line rental bundle?

    Never just look at your broadband cost in isolation. Always factor in your phone line rental as well Ė even if you get them separately. Many cheap broadband deals require you to take costly line rental, but only advertise the sexy broadband price in the headline. The deal to pick depends on which category you fall into:

    • Only got landline for broadband? Unless you've got Virgin cable, you need a landline for broadband at home. Our poll of 20,000+ people showed 51% hardly ever, or never use their landline (80% of under-30s).

      Millions feel forced to keep it just for broadband. If so, cut the cost and just go for a cheap bundle. Alternatively, you don't need line rental for Virgin superfast Ė see Cheapest broadband without a landline below.

    • Still use your landline to make calls? If this is you, you'll need to factor in call costs when choosing line rental.

      But you can make massive savings on call costs to landlines, mobiles and overseas without changing phone line by using specialist access numbers. See Cheap Home Phones for a full how-to and best buys.

  5. Check if you're under contract and haggle your existing price down

    If you signed up to broadband in the last 18 months, or longer in rare cases, first check if you're still in your contract period. If so, double-check that leaving doesn't breach your contract before switching. Exit penalties may kibosh savings. If you're planning to move home soon, check if your new contract's portable, or consider a no-contract deal.

    Before you ditch your current provider, remember broadband's a mature market and companies are frantic to keep hold of customers, so...

    Just call up, threaten to leave and your existing company will often offer kick-butt discounts.

    Just ask for your "Mac code", which can be helpful when switching. This'll automatically lead to a 'why are you leaving?' chat. It should put you through to what we call 'disconnections' but they call 'customer retentions' - these operators have serious discount-giving power.

    We polled 2,600 MoneySavers to see where hagglers had most success. Companies where hagglers revealed over 70% success rates included TalkTalk, Sky and Virgin. See full results.

    For more tips and the top companies to haggle with, see the Haggle With Call Centres guide.

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Best buys: Broadband deals

Below are our top picks. These are purely price-focused, and these deals are only for those that live in the providers' network areas (about 90% of the population). If your local BT exchange hasn't been opened up to rival firms ("unbundled"), you'll pay more.

Cheapest unlimited broadband & line rental deals

Broadband usually requires a landline, and rather than getting your broadband and line rental from different companies, it's possible to get them as a 'bundle' for £15/month or less. All of the cheapest deals listed below also offer unlimited broadband, so you donít have to worry about going over your download limit.

ee

B'band & line rent pay £168 for a year, get £100 Amzn vch* If line rent's paid upfront. Pay monthly and it's £225 for the year

  • Available to: 95% of UK
  • Speed: Up to 17Mb
  • Download limit: Unlimited
  • Traffic shaping: Yes, at peak times
  • Contract length: 12 months
  • Deal requires line rental? Yes
  • Inclusive calls? Weekend
  • New line installation cost: £30

Until Wed 24 Dec, new EE customers going via this specific EE deal* link, entering the code EEHBB10, get the following on a one-year contract:

  • Compulsory line rental. You can pay £132 for the year upfront (you must opt for this at sign-up); equiv to £11/mth. If not, you can pay £15.75 monthly.

  • Unlimited broadband (avail to 95% of UK). You pay £2.50/mth, so £30 for the year. Note that after the first year the price is likely to rise, so check then if you can get cheaper elsewhere.

  • Call costs: Weekend calls to landlines are included. Others are slightly less than with BT.

  • You're sent a £100 Amazon voucher within 90 days. It's emailed automatically, provided you go via this EE deal* link and enter code EEHBB10 to get the voucher. Please note it will take up to 90 days from installation (not from when you apply for the deal) for your voucher to arrive.

    Unfortunately a few people have had problems with this deal tracking. To prevent that please 1) disable any adblocking software, eg, Adblock, that you have running and 2) ensure you are not blocking cookies. In the unlikely event there is a problem and you donít get your voucher after 90 days please email eevouchers@moneysavingexpert.com.

  • Need a new line? If you don't have a line (or for those with a cable one or, in a few cases, Sky customers), it's £30 - you'll be told before you commit.

  • Compulsory 'free' wi-fi router. Technically the router is 'free', but you have to get one and pay a one-off £6 to cover p&p.

  • How to sign up. This EE link* will take you to a new window, where you'll need to enter the code and your contact details (for the voucher to be sent). You'll then be automatically redirected to the EE website where you can sign up. Two confirmation emails will be sent - one about the voucher and one for the new contract.

    If you experience any problems signing up, you can call 0800 079 5213.

  • Still in contract? Get up to £100 credit to cover switching costs. If you're in contract elsewhere and have to pay to switch, EE will give you up to £100 credit to cover your costs (excl call charges) - plus you'll get the voucher as part of the deal above.

    You have to pay your old provider upfront, then claim through EE within 90 days of your new broadband going live. You'll need to upload your last bill from your old provider to the EE site - it'll then credit your account within 60 days.

Analysis - this is staggeringly cheap

We explain how the deal works above, but with broadband, different companies use different promotional formats, so we like to help you make a fair comparison.

The following analysis excludes call costs, as they depend on you as an individual, and the £30 new line installation fee for those on cable or who need a line.

  • If you pay line rental upfront. The total broadband, line rental and router delivery cost for the first year is £168, equivalent to £14/mth. Plus you get the £100 Amazon voucher. If you were going to spend that at Amazon anyway, factor it in and it's effectively £68 over the year, so equivalent to just £5.67/mth.

  • If you pay line rental monthly. The total broadband, line rental cost and router delivery cost for the first year is £225, equivalent to £18.75/mth. Plus you get the £100 Amazon voucher. If you were going to spend that at Amazon anyway, factor it in and it's effectively £125 over the year, equivalent to £10.42/mth.

IMPORTANT: With similar EE broadband deals we've run this year which have involved users being emailed a gift voucher within 90 days of installation, we've heard in a few cases (not many) from people upset that they havenít got their voucher. In most cases this is because the 90 days havenít elapsed, so please be patient.

However if you clicked through via MSE and haven't received your voucher after 90 days, email us at eevouchers@moneysavingexpert.com and weíll make sure EE gives it to you.

Please make sure you include your full name, order date and connection date, the email address you signed up with and your order reference (this'll start with DKI, followed by several numbers - it's on the PDF EE sent you, or call EE customer services).

Plusnet

B'band and line rental pay £192 for a year, get £50 cashback* If line rent's paid upfront. Paid monthly it's £227 for the year

  • Available to: 90% of UK
  • Speed: Up to 17Mb
  • Download limit: Unlimited
  • Traffic shaping? Yes
  • Contract length: 12 months
  • Deal requires line rental? Yes
  • Inclusive calls? No (yes if you pay line rental monthly)
  • New line installation: £49.99

Plusnet is part of the BT group, and has extremely good customer service - across broadband and home phone a high 81% rated its customer service 'good' in our latest poll (see below for full results). New Plusnet customers (or those who haven't been one for 12 months) can get Unlimited Broadband* for just £2.50/mth on a 12-month contract, and £50 cashback via our special link.

For those who don't like vouchers and just want cash gains, it's a great deal. It's running until Tue 6 Jan. Here's how it works:

  • Compulsory line rental. You pay £155.88 for the year upfront (you must opt for this in sign-up); equiv £12.99/mth. If not, you can pay £15.95 monthly.

  • Unlimited broadband (available to 90% of the UK). It's £2.50/mth - a total of £30 for the year. This rises to £9.99/mth when the contract ends, so check then if you can get it cheaper.

  • Call costs: No calls are included (unless you pay monthly when weekend calls to landlines are). Other prices to UK phones match BT. See full charges. Rack up £75 in charges and you can't make more until you've paid off 10%.

  • £50 cashback. Warning: Sadly you have to CLAIM the £50 cashback, it's not automatic. Provided you go via the link above, you will receive an email within 10 working days of the service being activated (check spam folders) which has a link in it. Click the link, and once it takes you through to a confirmation screen that means you have claimed the cashback. Youíll then receive a cheque in the name of the account holder by post within 30 days of clicking the link.

  • Need a new line? If you don't have one (or for those with cable or, in a few cases, Sky custs) it's £49.99 - you'll know before committing.

  • Optional 'free' wi-fi router. Yet you pay a one-off £5.99 to cover p&p.

Analysis - one the cheapest deals on the market

With broadband, different companies use different promotional formats. So we like to help you make a fair comparison.

The following analysis excludes call costs, as they depend on you as an individual. If you don't have a router, you can get one free, but you'll pay £5.99 p&p - we've included it in the analysis as most will need a new router.

  • If you pay line rental upfront. The total broadband, line rental cost and router p&p for the first year is £191.87, equivalent to £15.99/mth. Plus you'll get the £50 cashback. If you factor that in, it's effectively £141.87 over the year, so equivalent to just £11.82/mth.

  • If you pay line rental monthly. The total broadband, line rental cost and router p&p for the first year is £227.39, equivalent to is £18.95/mth. Plus you'll get the £50 cashback. If you factor that in, it's effectively £177.39 over the year, so equivalent to just £14.78/mth.

http://www.moneysavingexpert.com/redir/9f3c8c37

B'band & line rental pay £338 for 18mths* If line rent's paid upfront. Paid monthly it's £358 for 18mths

  • Available to: 85% of UK
  • Speed: Up to 17Mb
  • Download limit: Unlimited
  • Traffic shaping? No
  • Contract length: 18 months
  • Deal requires line rental? Yes
  • Inclusive calls? No
  • New line installation: Free

Newbies to TalkTalk's Simply Broadband* via this link, who also take TalkTalk's line rental, can get it for £1.75/mth for six months, then pay £3.50/mth for the remaining 12 months on an 18-month contract. Here's how it works:

  • Compulsory line rental. The cheapest option is to pay £180.36 for a year upfront (equiv to £14.35 a month), then pay £16.70/mth for the remaining six months. Select this option during sign-up, or alternatively pay £16.70 each month.

  • Unlimited broadband. It's £1.75/mth for the first six months, then £3.50/mth for the remaining 12 months - a total of £52.50 over the 18-month contract.

  • Call costs. No calls are included - they're priced a touch more than BT standard (though it has packages you can pay for to reduce costs). TalkTalk also applies a £50 unbilled calls limit. This means if you make more than £50 worth of phone calls, further outgoing calls will be stopped until at least £25 is paid off.

  • You get a router but delivery is £5. Includes a compulsory router, but you must pay a one-off fee of £5 for delivery.

  • Need a new line? If you need a new line installed, eg, if switching from cable or rare cases from other landlines (you'll be told during sign-up), installation is free.

Analysis - this deal is really competitive

We explain how the deal works above. But with broadband, different companies use different promotional formats. So we like to help you make a fair comparison.

The following analysis excludes call costs, as they depend on you as an individual.

  • If you pay line rental upfront. The total broadband, line rental and router p&p cost for the 18 months is £338.06, equivalent to £18.78/mth.

  • If you pay line rental monthly. The total broadband, line rental and router p&p cost for the 18 months is £358.10, equivalent to £19.89/mth.



Cheapest fibre-optic

Superfast or fibre-optic broadband offers a much faster speed with greater consistency, though it's far pricier than normal broadband. If you're a heavy user - if you love to stream movies and music, or regularly download things - it can be a better option. It can also be a good idea if there are several people in the household likely to be online at the same time.

However, if you only use the web to browse and check emails or social media, or stream and download less frequently, you might be better off boosting your existing broadband speed instead. Our Broadband Speed Test guide shows you how.

Virgin Media

Fibre-optic b'band and line rental pay £293 for the year If line rent's paid upfront. Paid monthly it's £333 for the year

  • Available to: 50% of UK
  • Speed: Up to 50Mb
  • Download limit: Unlimited
  • Traffic shaping: Yes at peak times
  • Contract length: 12 months
  • Deal requires line rental? Yes
  • Inclusive calls? Weekend
  • New line installation cost: Free

New Virgin customers (or those who've not been with it for 12mths) can sign up to Virgin Media via this uSwitch link (not us this one) and on a one-year contract get:

  • Compulsory line rental. It's cheapest to opt to pay £164 upfront for a year (equivalent to £13.67/mth). To pay upfront, sign up, then call 0845 840 7777 once your installation date's confirmed and request the Line Rental Saver option. If you'd prefer to pay monthly, it's £16.99/mth.

  • Unlimited up to 50Mb fibre-optic broadband (available to 50% of the UK). You pay £4/mth for the first six months, then £17.50/mth for the next six months.

  • Call costs: Weekend calls (up to 60 mins per call) to landlines and all calls to 0870 numbers are included, other call costs are usually more than BT. See full call charges below.

  • Need a new line? If you need a new line installed, eg, if you only have a standard BT line, it's free with this deal.

  • 'Free' wi-fi router. It's sent to you free (so no p&p to pay).

Analysis - this is a great deal for fibre

We explain how the deal works above. But with broadband, different companies use different promotional formats. So we like to help you make a fair comparison.

The following analysis excludes call costs, as they depend on you as an individual. The router's also free and you don't pay delivery.

  • If you pay line rental upfront. The total broadband and line rental cost over 12 months is £293, equivalent to £24.42/mth.

  • If you pay line rental monthly. The total broadband and line rental cost over 12 months is £332.88, equivalent to £27.74/mth.

Plusnet

Fibre-optic broadband and line rental pay £460 for 18mths* If line rent's paid upfront. Paid monthly it's £495 for 18mths

  • Available to: 60% of UK
  • Speed: Up to 38MB
  • Download limit: Unlimited
  • Traffic shaping? Yes
  • Contract length: 18 months
  • Deal requires line rental? Yes
  • Inclusive calls? No (yes if you pay line rental monthly)
  • New line installation: £49.99

Plusnet is part of the BT group, and a high 79% rated its broadband customer service 'good' in our latest poll (see below for full results). New customers can get Plusnet's Fibre* broadband for £3..75/mth for the first six months on an 18-month contract. After that, it's £14.99/mth. You must also take its line rental to get this deal.

Here's how it works:

  • Unlimited fibre broadband. It's £3.75/mth for the first six months, then £14.99/mth for the remaining 12 months - a total of £179.88 over the 18-month contract.

  • Compulsory line rental. The cheapest way is to pay £155.88 for a year upfront (equiv £12.99 a month), then pay £15.95/mth for the remaining six months. Select this option during sign-up, or alternatively pay £15.95 each month.

  • Call costs: No calls are included (unless you pay monthly and then weekend calls to landlines are). Other prices to UK phones are slightly less than with BT. See full charges. Rack up £75 in charges and you can't make more calls until you've paid off at least 10%.

  • Need a new line? If you need a new line installed, eg, if switching from cable or if you've moved into a property where the landline hasn't been activated (you'll be told during sign-up), installation is £49.99.

  • Optional 'free' wi-fi router. You'll have to pay a one-off £5.99 to cover p&p if you want one.

Analysis - good deal for fibre with highly-rated customer service provider

With broadband, different companies use different promotional formats. So we like to help you make a fair comparison.

The following analysis excludes call costs, as they depend on you as an individual. If you don't have a router, you can get one free, but you'll pay £5.99 p&p - we've included it in the analysis as most will need to get one.

  • If you pay line rental upfront. The total broadband, line rental cost and router p&p for the 18 months is £459.95, equivalent to £25.55/mth.

  • If you pay line rental monthly. The total broadband, line rental cost and router p&p for the 18 months is £495.47, equivalent to £27.53mth.

EE

Fibre b'band & line rent pay £547 for 18mths, get £100 vch* If you pay line rental upfront. Paid monthly it's £504 for 18mths

  • Available to: 54% of UK
  • Speed: Up to 38Mb
  • Download limit: Unlimited
  • Traffic shaping: Yes, at peak times
  • Contract length: 18 months
  • Deal requires line rental? Yes
  • Inclusive calls? Weekend
  • New line installation cost: £30

Until Wed 24 Dec, we've blagged a £100 Amazon voucher EE's* 38Mb fibre broadband and line rental. This deal used to be only for those with an EE Sim, but it's now open to all, bar existing EE broadband customers. (You must also be in the 54% of the UK fibre area supplied by EE - check here.) Here's what you get:

  • Unlimited broadband. It's £5/mth for the first three months, then £19.95/mth for the remaining 15 months.

  • Line rental is compulsory. It's usually £15.75/mth, but later in the online sign-up process you can opt to pay £132 a year upfront. It's then £15.75/mth for the final six months.

  • £6 for a router. Technically the router is 'free', but you have to get one and the £6 delivery cost is part of the package price.

  • Call costs: Weekend calls to landlines are included. Others are slightly less than with BT.

  • Need a new line? If you don't have a line (or for those with a cable one or, in a few cases, Sky custs), it's £30 (it'll tell you before you commit).

  • A £100 Amazon voucher within 90 days. It's emailed automatically, provided you go via this EE deal* link and enter code EEHBB10 to get the voucher. Please note it will take up to 90 days from installation (not from when you apply for the deal) for your voucher to arrive.

    Unfortunately a few people have had problems with this deal tracking. To prevent that please 1) disable any adblocking software, eg, Adblock, that you have running and 2) ensure you are not blocking cookies. In the unlikely event there is a problem and you donít get your voucher after 90 days please email eevouchers@moneysavingexpert.com.

  • How to sign up. The EE link* will take you to a new window, where you'll need to enter the code and your contact details (for the voucher to be sent). You'll then be automatically redirected to the EE website where you can sign up. Two confirmation emails will be sent - one about the voucher and one for the new contract.

    If you have any problems signing up, please call 0800 079 5213.

  • Still in contract? Get up to £100 credit to cover switching costs. If you're in contract elsewhere and have to pay to switch, EE will give you up to £100 credit to cover your costs (excl call charges) - plus you'll get the voucher as part of the deal above.

    You have to pay your old provider upfront, then claim through EE within 90 days of your new broadband going live. You'll need to upload your last bill from your old provider to the EE site - it'll then credit your account within 60 days.

Analysis - this is a good deal

We explain how the deal works above, but with broadband, different companies use different promotional formats, so we like to help you make a fair comparison.

The following analysis excludes call costs, as they depend on you as an individual, and the £30 new line installation fee for those on cable or who need a line.

  • If you pay line rental upfront. The total broadband, line rental and router cost over the 18 months is £546.75, equivalent to £30.38/mth. Plus you get the £100 Amazon voucher. If you were going to spend that at any of the featured stores anyway, factor it in and it's effectively £446.75 over the 18 months, so equivalent to just £22.38/mth.

  • If you pay line rental monthly. The total broadband, line rental and connection fee, cost over the 18 months is £603.75, equivalent to £33.54/mth. Plus you get the £100 Amazon voucher. If you were going to spend that at any of the featured stores anyway, factor it in and it's effectively £503.75 over the 18 months, so equivalent to just £27.99/mth.

IMPORTANT: With similar EE broadband deals we've run this year which have involved users being emailed a gift voucher within 90 days of installation, we've heard in a few cases (not many) from people upset that they havenít got their voucher. In most cases this is because the 90 days havenít elapsed, so please be patient.

However if you clicked through via MSE and haven't received your voucher after 90 days, email us at eevouchers@moneysavingexpert.com and weíll make sure EE gives it to you.

Please make sure you include your full name, order date and connection date, the email address you signed up with and your order reference (this'll start with DKI, followed by several numbers - it's on the PDF EE sent you, or call EE customer services).

Top deals if you want BT

Let's be straight - BT isn't the cheapest provider around. But as many of you tell us you'd like to stick with the big boy, here's the best current deal we found.

Remember BT broadband customers also get BT Sport, which is a bonus for sports nuts, although unless you upgrade to get both superfast and BT TV it's only available via an app or online player.

xxx

Broadband & line rent pay £399 for 18mths, get £25 vch* If line rent's paid upfront. Paid monthly it's £433 for 18mths

  • Available to: 99% of UK
  • Speed: Up to 17Mb
  • Download limit: 10GB
  • Traffic shaping: No
  • Contract length: 18 months
  • Deal requires line rental? Yes
  • Inclusive calls? Weekend
  • New line installation cost: Free

New BT customers who sign up now via this BT link* can get its unlimited broadband and line rental on an 18-month contract, plus a £25 Sainsburyís voucher.

Here's how it works:

  • Who is eligible? Anyone who doesn't have BT broadband now. Eg, if you only have its phone line, that's fine. Or if you used to have its broadband, that's fine too.

  • Compulsory line rental. If you opt to pay monthly, it's £16.99/mth. If you pay upfront for 12 months, itís £169.90, equivalent to £14.16/mth.

  • Broadband. It's free for the first six months, then £10/mth for the next 12 months on an 18-month contract.

  • 'Free' BT Hub router. You have to pay £6.95 to cover p&p.

  • 'Free' line installation. Don't have a line, or switching from cable? Normally you'd pay £130 for one to be installed, with this deal it's free - see full info below (if it's a second line, you'll pay).

  • Call costs. Weekend calls (up to 60 mins per call) to landlines included, other call costs are BT standard rates. See full call charges below.

  • £25 Sainsbury's in-store voucher BUT you must claim it. Frustratingly, you need to register for this via an online form (bookmark this link) five days after the broadband's activated. It's then posted within 30 days so diarise carefully. Warning: You need to claim this voucher, it isn't automatically sent - set a diary alert so you remember to claim - see full details.

  • Watch BT Sport via an app or online player. BT broadband customers get BT Sport for 'free', though unless you upgrade to get both superfast and BT TV it's only available via an app (free to download for iPhone and Android), or through online streaming.

Analysis - this is a decent deal for BT

With this deal, we explain how it works above, but with broadband, different companies use different promotional formats, so we like to help you make a fair comparison. If you already have a router, you don't have to get a new one but, as most will, we've factored it into our analysis.

PS If you're a member of a cashback site, depending on what you're actually signing up for, some cashback offers could beat the savings with this deal - see Top Cashback Sites.

  • If you pay line rental upfront. The total broadband, line rental and delivery cost for the router over the 18-month contract is £398.79 excluding calls, equivalent to £22.16/mth. Plus you get the £25 Sainsbury's voucher. If you were going to spend that at Sainsbury's anyway, factor it in and it's effectively £373.79 over the 18 months, so equivalent to £20.77/mth.

  • If you pay line rental monthly. The total broadband, line rental and delivery cost for the router over the 18-month contract is £432.77 excluding calls, equivalent to £24.04/mth. Plus you get the £25 Sainsbury's voucher. If you were going to spend that at Sainsbury's anyway, factor it in and it's effectively £432.77 over the 18 months, so equivalent to £22.65/mth.

Cheapest broadband-only deals

Itís outrageous that people who just want broadband almost always need to pay for a phone line too. There are some alternatives, as we explain below, but they're generally more expensive than the cheapest line rental and broadband deals (see above).

The alternative options include:

  • The cheapest no phone line broadband deal we could find is with Relish.net. It costs from £20/mth but it's only for those in central London - it uses its own 4G wireless network. As it's a new company, it's difficult to assess its reliability though.

  • If you go for mobile broadband you won't need line rental but it isnít as reliable as home broadband. For more info and the best deals around, see our Mobile broadband guide.

  • Satellite broadband is an option and is suitable for people who live in rural areas where traditional fixed lines are unavailable. It uses a satellite dish to provide an internet connection to your router. However, you can only get speeds of up to 20Mb and it's very expensive.

Here's how the traditional standalone broadband deals compare, but be warned - taking a phone line is almost always cheaper.

Virgin Media

Fibre optic broadband only pay £392 for a year* No line rental needed, though it's £49.95 to install

  • Available to: 50% of UK
  • Speed: Up to 50Mb
  • Download limit: Unlimited
  • Traffic shaping: Yes at peak times
  • Contract length: 12 months
  • Deal requires line rental? No
  • Inclusive calls? No
  • Installation cost: £49.95

The only no line rental option is Virgin Media*, costing £32.66/mth equivalent for new customers signing up to a 12-month contract.

Although you don't need a landline to get this, it works out cheaper to get Virgin broadband AND line rental, which is equivalent to £24.42/mth in comparison.

Here's how it works:

  • Unlimited fibre optic broadband. It's £28.50/mth for 12 months, with speeds of up to 50Mb (depending on your postcode).

  • Compulsory installation fee. Costs an additional one-off £49.95.

Over the 12-month contract it's £391.95 - equivalent to £32.66/mth - excluding calls.

Plusnet Unlimited

Broadband only pay £175 for a year* You'll need a BT line to get it

  • Available to: 90% of UK
  • Speed: Up to 17Mb
  • Download limit: Unlimited
  • Traffic shaping: Yes
  • Contract length: 12 months
  • Deal requires line rental? No
  • Inclusive calls? No
  • New line installation cost: £49.99

If you're new to Plusnet and want to add unlimited broadband to existing line rental (which doesn't have to be with Plusnet, but must be a BT line), Plusnet* Unlimited is £12.49/mth.

You will need a phone line on top though, and it is likely to be cheaper to get broadband and line rental as a package.

  • Line rental. You must have an existing, working BT-based line for Plusnet broadband. This doesn't necessarily mean paying BT for its use - Sky use BT-based lines for example, it just can't be a cable line. If that's all you have, you'll need a new line installed.

  • Unlimited broadband. It's £12.49/mth for a year, so £149.88 for the year (available to 90% of the UK). There is also a £25 connection fee.

  • Need a new line? If you don't have one (or for those with cable or, in a few cases, Sky custs) it's £49.99 Ė you'll know before committing.

  • Optional 'free' wi-fi router. You'll have to pay a one-off £5.99 to cover p&p if you want one.

The cost of the broadband plus connection fee for the first year is £174.88, equivalent to £14.57/mth.

Cheapest short-term contract broadband

If you're planning to move home soon, living in student accommodation or want the freedom to leave with a short, no-penalty notice period, the deals below allow you to sign up on a monthly rolling contract, which although more expensive, can be cheaper than paying penalty charges to get out of a standard 12 or 18-month contract.

However, if you are planning to move, first check if your new contract's 'portable', meaning you can take it with you. Some providers will let you do this, but it's on a case-by-case basis.

http://www.moneysavingexpert.com/redir/fd19d524

Rolling 30-day contract, equiv £17.40/mth for first 12 mths* Cancel with 30 days' notice. Must pay £40 connection charge

  • Available to: 55% of UK
  • Speed: Up to 16Mb
  • Download limit: Unlimited
  • Traffic shaping? Yes
  • Contract length: 30 days
  • Deal requires line rental? Yes
  • Inclusive calls? No
  • New line installation: £35

Newbies who take Tesco* line rental can get a year's unlimited broadband for £2/mth for the first 12 months (it's £6/mth after), plus you'll earn Clubcard points.

You can opt for a 30-day rolling contract (its standard contract length is 12 months) during the sign-up process. You'll have to pay an additional £40 connection charge too.

  • Broadband. £2/mth for the first 12 months, with speeds of up to 16Mb (depending on your postcode). After the 12-month term is up, it's £6/mth.

  • Compulsory line rental. It's £15.40/mth.

  • You need its router. It's 'free' but you'll need to pay £6 p&p.

The total broadband and line rental cost for the first year is £208.80, equivalent to £17.40/mth.

http://www.moneysavingexpert.com/redir/fd19d524

Rolling 28-day contract, equiv £28.03/mth for first 12 mths* Cancel with 28 days' notice, expensive if you need a new line

  • Available to: 89% of UK
  • Speed: Up to 17 Mb
  • Download limit: 20GB
  • Traffic shaping? No
  • Contract length: 28 days
  • Deal requires line rental? Yes
  • Inclusive calls? Weekends
  • New line installation: £118

Newbies who take Direct Save Telecom's line rental can get unlimited broadband on a 28-day rolling contract (its standard contract length is 24 months) for £11.95/mth.

However, if you need a new line, eg, if switching from cable or if you don't have a working line, it's £118 on top. This will push costs up so you may want to consider Tesco above as a cheaper no-contract option. Not heard of Direct Save Telecom before? Read on for more.

  • Broadband. It's £11.95/mth. Direct Save Telecom could increase prices at any time, but as you're not tied into a contract, you're free to leave by giving 28 days' notice.

  • Compulsory line rental. There are three line rental payment options. If you want to stick with no-contract line rental too, it's £15.35/mth. Cheaper options include signing up to an 18-month contract, paying £13.95/mth, or paying £132 upfront for a year (equivalent to £11/mth). Taking either of these will tie you into a contract though.

  • You need its router. It's 'free' but you'll need to pay £8.95 p&p.
  • Need a new line? If you need a new line installed, eg, if switching from cable or reactivating a new line, it'll cost you £118.

The total broadband and line rental cost for the first year is £336.31, equivalent to £28.03/mth.




Having trouble getting your voucher from a broadband deal?

If you signed up to a deal featured on MSE and have yet to receive a voucher, or are having problems with a deal, you can find full help in our Where is my voucher? FAQs.

If you're still experiencing problems please check below to see specific help by provider - or if you have a problem with another deal please get in touch at voucherhelp@moneysavingexpert.com.

Sky: Not received a voucher as part of a deal?

BT: Up to £75 Sainsbury's voucher with b'band & line rent

EE: Problems getting a voucher from a previous broadband deal?

How to complain about your broadband provider

If you have a problem with your broadband provider and need to complain, contact it and keep a record of the date, what you said and the person you speak to. If that doesnít work, you can also take your complaint to Ombudsman Services (CISAS if you're complaining about Virgin Media).

One way to do this is to use a free service from a company called Resolver which will manage your complaint and take care of the administration, including escalating it, if necessary.

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