Best buys:
How broadband works
Where it's available, broadband has now all but replaced dial-up web access. Most people use an upgraded home phone line called ADSL (Asymmetric Digital Subscriber Line).
As well as being much faster than dial-up (if you've already got it, you can test HOW fast with a free broadband speed test), broadband offers other key benefits. It's always connected, so you needn't wait to get online each time, and it allows you to make and receive phone calls on the same line while it's being used.
New to broadband?
If you're new to broadband, your provider will need to set up your phone line before you can get online. This usually takes a week, and shouldn't affect calls.
You'll get a broadband modem, which allows your computer to use the signal, and a couple of "microfilters" which help your modem get a cleaner signal through the line. These make quite a difference (you may even get no access without them), so it's important to use them wherever possible.
Of course, all this equipment costs the service provider money, so most will lock you into a minimum 12-month contract to recoup costs.
Superfast fibre broadband
Fibre broadband is faster, and more reliable, so it's ideal for online gaming and streaming. As more providers enter the superfast market, the cost of upgrading to fibre is dropping. It's still pricier than ADSL, but if you really want/need it, read the dropdowns below for a bit more info:
What is superfast broadband?
Superfast broadband is different to traditional ADSL broadband (BT, TalkTalk, AOL, etc), because it uses a fibre optic cable rather than a copper phone line. This gives you much higher upload and download speeds when compared with ADSL broadband.
In most instances, the cable runs from the exchange (your local internet hub) to the cabinet (where the internet comes into your street - usually a little green box). The line from the cabinet to your home remains the same, so when switching to fibre broadband, you don’t need lots of work done to your house.
Fibre broadband will give you downloads which are four times faster on average. You'll see these faster speeds when you're up- or downloading large amounts of information – everything will happen a lot quicker.
This means a sleeker browsing experience, the ability to support multiple devices or users on one connection, and that things including sending and receiving emails, online gaming, watching TV online or downloading music or films will run more smoothly.
Fibre broadband is a lot more expensive than standard ADSL broadband though, so think long and hard about whether you really need it.
What speeds will I get with superfast broadband?
Fibre optic broadband offers speeds of up to 100Mb in the UK. How fast is that? Well Virgin calculates that with 100Mb broadband, you can download a music album in six seconds, a standard definition film in 90 seconds and a HD film in just six minutes.
Research by regulator Ofcom shows that fibre broadband packages deliver a lot closer to their advertised speed than normal ADSL packages.
For example, customers on an "up to" 14Mb package with TalkTalk get, on average, between 7.4Mb and 9.Mb, whereas customers with Virgin Media on an "up to" 60Mb package get between 58.1Mb and 59.9Mb.
Who offers superfast broadband?
The fibre broadband market is increasing rapidly, and Virgin Media is no longer the only provider offering a superfast cable service.
Virgin Media offers superfast broadband as standard. It offers three packages at speeds of up to 30Mb, 60Mb, and 100Mb. Its network only covers about 50% of UK homes though, so if you live outside its network area, you'll have to find an alternative.
BT also runs its own fibre optic network. Its BT Infinity packages give speeds of up to 38Mb and up to 76Mb. BT-owned Plusnet also offers 38Mb and 76Mb packages.
Sky and TalkTalk also offer fibre optic packages, but they have very limited availability at the moment.
Can I get superfast broadband?
Fibre broadband, or next-generation broadband as it's also known, is still being rolled out across the UK, and not everywhere has it yet.
As a general rule, most big cities and towns have access to superfast broadband from a few different providers. But in other areas (mainly rural), you may not have access to fibre broadband at all.
Use a broadband postcode checker* to see if you can get superfast broadband (though we've some reports of this being inacurate). If your area can't get it, wait a few months and try again.
If you're currently renting a property and want to get superfast broadband, you should check with your landlord first to see if they mind you switching.
Don't miss out on updates to this guide Get MoneySavingExpert's free, spam-free weekly email full of guides & loopholes
Switching broadband provider
Switching broadband provider is, in essence, quite simple. Until recently it was made much more difficult by uncooperative companies. Thankfully this is gradually changing as the regulator, Ofcom, is coming down hard on them.
If you are switching provider, there are a couple of checks to make:
Are you locked in?
Check you're actually allowed to switch from your current provider. Many broadband providers' contracts last a year or 18 months; try to leave before that time and you may be charged a penalty.
Even if they don't penalise, you'll almost certainly have to pay for any equipment they've given you, as this is essentially "rented" from your provider.
Is there a migration fee?
Most providers nowadays will transfer you to their service for free, since they want your business. But a dwindling number still charge migration fees for switching you over - especially if you're with an LLU provider (one that uses its own network), such as TalkTalk.
Ensure you know your MAC code
Call your existing broadband provider and ask it for your MAC (Migration Authorisation Code). Don't worry, this is a standard process and you should get it without any hassle.
It does, however, give providers an opportunity to persuade you to stay by offering a much more competitive deal than you currently have. Don't dismiss this; they may even offer you a better deal than the one you're switching to.
Once you have your MAC, give it to your new provider. There should be much less downtime when you transfer, possibly even just a few hours. Without it, the transfer across can take weeks, so make sure you have yours handy.
If you don't want to switch, try haggling with your existing provider. It's possible it'll drop the package price if you ask nicely. Go armed with details of the current best buys for new customers as a benchmark. For more details, read the How To Haggle Successfully guide.
Choosing and comparing broadband packages
There are a range of variables to take into account when choosing a broadband package:
Can you get free internet access?
If you have a laptop or phone with wireless internet, it's worth noting the number of places on the high street offering free wi-fi access is increasing rapidly.
Pub chains Wetherspoons and Walkabout now offer all customers unlimited wi-fi access, as do McDonald's restaurants nationwide. Coffee shop chain Coffee Republic also offers wireless to customers in some stores, but it's limited to 10 minutes - you'll need to pay after this.
For full details, and more ways to get free access, read the Free Wireless Internet guide.
How much data will you use?
Providers usually set their charges based on the volume of data used. This is measured in megabytes (MB) or gigabytes (GB - equivalent to 1,024MB) and has nothing to do with the time spent online. Leaving the internet connected doesn't cost anything, it's only "doing things" that uses up the bytes.
Viewing 25 web pages takes roughly 1MB, so a low 1GB monthly limit means roughly 25,000 pages. So for those doing just a little web-browsing and downloading emails, the limits are irrelevant. Downloading music, software or videos eats up data much faster though, as does watching content from one of the growing number of web TV services.
To keep on top of your data use, download a free bandwidth monitor. As well as letting you know exactly how much of your quota you have left each month, you'll get a warning when you're near your limit.
ThinkBroadband's tbbMeter promises to track usage on multiple machines in the near future, while Rokario and Netmeter only work per PC, so if you've more than one computer connected to the net, you'll have to tot up the totals.
Do you watch web TV?
If you've embraced the idea of watching TV on your computer, it's important you're aware of the costs. Streaming video (when the shows are piped directly to your screen) is better than downloading, but can still eat up data very quickly.
For example, watch an hour-long show in high quality on the BBC's iPlayer, and you could plough through 600MB of data. If you've an unlimited download package this won't be an issue, but those with low monthly data allowances should think twice before viewing. A 2GB allowance equates to less than 3.5 hours' viewing at reasonable quality.
For more info on streaming, read the Watch Movies Online guide.
How fast is it?
Internet speed is measured in Mb (megabits per second), the amount of information transferred per second.
Just because a package says "up to" 20Mb don't assume that's what you'll get. Many factors affect your actual speed:
- Proximity to the phone exchange
- Condition of the lines and wiring
- Contention ratio (the number of people competing for bandwidth in your area)
- Traffic shaping (where providers slow speeds during busy hours or if you're a really heavy downloader).
To find out what speed you're receiving, do a speed test*. It'll test the exact speed you're receiving at that moment with your current broadband provider. This speed will depend on several things, as well as those listed above:
- The number of people trying to get online in your house (on PCs, laptops, mobiles, games consoles, etc).
- What you're currently doing (programs running in the background on your machine such as Skype or MSN, downloading content, streaming content).
- The time of day.
Technical phone support costs
If you don't know your modem from your mobile, you may find yourself on the phone to technical support a lot while setting up your broadband. As this can cost up to 50p/min, a few 20-minute calls could easily eat away any saving from getting a cheaper package.
Of course, you could also ask for help from fellow MoneySavers on our forum's Techie Board (if you've already managed to get online).
Provider feedback
Since you'll likely be signing a 12-month (or longer) contract, it's crucial to check feedback before diving in.
Sites like ThinkBroadband and ISPReview, as well as our broadband forum, have a wealth of customer feedback. Make sure you read a whole range though, as no matter how good overall, every provider has its share of disappointed customers.
Likewise, add your own feedback once your broadband's been up and running a while, to help improve accuracy.
We include the results of our latest customer satisfaction poll in all our best buys, so you can see how each provider ranked with other MoneySavers.
Do you want it bundled with your phone line?
Some of the very cheapest broadband deals come as part of an overall phone/broadband package. If you're looking to get an all-in-one package, please read the Cheapest Home Phones article and look at the bundled best buys.
It's worth noting that if you're switching from cable broadband to broadband that requires a BT line, and you don't already have one, it can be pricey. See line installation options for full info.
Do you need broadband on-the-go?
If you're on the move with your laptop or don't want a fixed landline, you can connect to the web via mobile broadband from as little as about £7/month. Instead of connecting through a landline, 3G web access makes use of mobile phone networks to send data, meaning you can connect wherever there's a mobile signal.
You don't need a mobile phone to do it; these packages come supplied with a little modem that takes its place. For full options, read the Cheapest Mobile Broadband guide.
Want BT Sport? You'll need BT broadband...
If you're thinking about switching broadband provider soon, but want to get the new BT Sport channels (full info in the BT Sport MSE News story), it's worth bearing in mind that the channels are only available if you take BT broadband.
As BT broadband is not the cheapest offer on the market, weigh up the options carefully.
The BT Sport channels will be available from 1 Aug, in time for the new Premier League season. They will show 38 live games, however Sky Sports will still broadcast the majority of matches. Consider whether you really want BT Sport before switching broadband provider.
Best buys: Cheap broadband
Below are our top picks after comparing 50+ broadband products. It's purely price-focused, as broadband customer service tends to have a huge "luck of the draw" element, with every provider having its disgusted of Dorset and delighted of Devon.
Some providers quote prices without VAT, here we always include it. Also it's important to note that once you've chosen your top provider, you may be able to considerably reduce the effective price by getting extra cashback on these deals.
Here are the cheapest broadband deals for people that live in "local loop unbundled" or LLU areas (about 70% of the population). If your local exchange isn't unbundled, you'll pay more. If you want to know exactly what providers and potential speeds your local exchange can handle, use SamKnows' exchange mapping tool.
Warning! Even if you're mid-contract, providers can change the prices below at any time. Read the latest MSE broadband news for details on all the price hikes.
Cheap Broadband Finder Tool
Personalise your best buys
To narrow down your search, enter your postcode or phone number below, and we'll show you what's available in your area!
Broadband location data kindly supplied by Sam Knows
We do not store your number or postcode, it is purely for this tool
Checking data...
| Provider | Download limit & 'up to' speed |
Overall cost (Avg/month incl fees) |
Full info | Visit provider |
|---|
| Standalone broadband |
|---|
![]() ![]() |
10GB up to 16Mb (What does this mean?) |
£8.57/month equiv 12 months (i) |
Full MSE |
Visit Plusnet* |
Owned by BT, Plusnet's broadband service always scores highly in our customer service poll, with 81% of voters rating it good last November.
Plusnet Essentials* costs £5.99/month plus a £25 connection fee if in its low cost area, or £8.57/month on average over the year's contract.
Plusnet Essentials has a monthly 10GB usage limit, though offers unlimited usage from midnight to 8am. If you go over the allowance, it's £5 for every 5GB you use.
You'll need a Plusnet or BT-based landline. It's £5.99 p&p for its router.
What's customer service like?
| Plusnet broadband customer service poll results |
||
|---|---|---|
| Great | 81% | |
| OK | 13% | |
| Poor | 6% | |
| Nov 2012 | Voters: 1,260 | ||
Tech specs
- Price: From £8.57/month equiv
- Speed: Check online (do not use link to sign up)
- Download limit: 10GB
- Contract length: 12 months
- Modem/connection included? No, £31 total
- Migration fee for switchers? No
- Tech support phone costs? Free
- Traffic shaping: Yes, strong
| Broadband, home phone & line rental |
|---|
![]() |
Unlimited up to 14Mb (What does this mean?) |
|
Full MSE |
Visit TalkTalk* |
TalkTalk*
Ends soon. We've blagged a cracking deal on TalkTalk Essentials* for new customers only available online. It's a little complicated, so we've broken it down...
-
Sign up before 11.59pm on Thu 23 May and you'll get a £70 Love2Shop voucher (valid at Argos, B&Q, Iceland, Boots, etc). Important: If you need a new line (eg, have moved into a new house, currently have a cable line or use a provider that doesn't use a BT line), you won't get the voucher.
-
You get 12 months' half-price unlimited download broadband with speeds of up to 14Mb. So it's £3.25/mth for the duration of the 12-month contract (usually £6.50/mth).
-
You must take TalkTalk line rental (which includes evening and weekend calls to landlines). It's usually £14.95/mth but later in the sign-up process you can opt to pay £114 for a year upfront, equiv £9.50/mth.
Assuming you pay the line rental upfront, the total package is £153 over the 12-month contract. Factor the voucher in as cash, and that's £83/yr, equivalent to £6.92/mth.
How to get the voucher. Once you've received a confirmation email, set up a MyTalkTalk billing account and your voucher will be sent by post within 28 working days.
What do I get?
Home phone: Evening and weekend landline calls to landlines for the first 60 mins (so hang up and redial before then).
Broadband: You get up to 14Mb broadband speeds (depending on your postcode) with unlimited downloads. 85% of the UK can get the cheap TalkTalk package. If you're out of area it costs more (click the link to check). If you download a lot in peak times TalkTalk will slow your speed down.
Warning! Beware paying upfront; there's a risk of losing your cash if the provider goes bust. This risk is bigger with smaller companies than TalkTalk.
What's customer service like?
| TalkTalk broadband customer service poll results |
||
|---|---|---|
| Great | 39% | |
| OK | 27% | |
| Poor | 34% | |
| Nov 2012 | Voters: 2,195 | ||
| TalkTalk home phone customer service poll results |
||
|---|---|---|
| Great | 61% | |
| OK | 28% | |
| Poor | 11% | |
| Nov 2012 | Voters: 2,179 | ||
Tech specs
- Price: £6.92/month equiv
- Speed: Check online* (do not use link to sign up)
- Download limit: Unlimited downloads
- Contract length: 12 months
- Modem/connection included? Yes
- Free calls? Eve/weekend (60 min max length)
- Traffic shaping: Yes
- Add feedback: TalkTalk
![]() |
10GB up to 16Mb (What does this mean?) |
|
Full MSE |
Visit Plusnet* |
If you want Plusnet's broadband and home phone, and you're a new customer, it's currently half price for nine months. Pay for a year's line rental upfront to make maximum savings. Here's how...
1) Go via this special link* for Plusnet's Broadband Essentials package with line rental. If you can, pay £131.88 upfront - you'll get line rental for the equivalent of £10.99/month (standard line rental is £14.50/month).
2) The broadband package itself is half price at £2.99/month for nine months (there's a 12-month contract). It's then £5.99/mth for the remaining three months. Plus you'll have to pay £5.99 for delivery of the router.
3) Go via the link above before 11.59pm on Wed 29 May and you'll also get £25 cashback. The cashback will be paid once your broadband and phone services have been active for 30 days.
Factor the cashback in and overall it's £157.75 for the year, equivalent to £13.15/month.
What do I get?
Broadband: You'll get up to 16Mb broadband (check availability - 80% of UK can get it). It has a 10GB monthly download limit, but unlimited downloads from midnight-8am, so schedule yours to be at night. If you do go over the limit, it's £5 for an extra 5GB.
Home phone: Evening and weekend landline calls to landlines for the first 60 mins (so hang up and redial before then). Also free calls to 0845 and 0870 numbers at evenings and weekends.
Warning! Beware paying upfront; there's a risk of losing your cash if the provider goes bust. This risk is bigger with smaller companies.
What's customer service like?
| Plusnet home phone customer service poll results | ||
|---|---|---|
| Great | 88% | |
| OK | 10% | |
| Poor | 2% | |
| Nov 2012 | Voters: 837 | ||
| Plusnet broadband customer service poll results |
||
|---|---|---|
| Great | 81% | |
| OK | 13% | |
| Poor | 6% | |
| Nov 2012 | Voters: 1,260 | ||
Tech specs
- Price: £13.15/mth equiv
- Speed: Check online (do not use link to sign up)
- Download limit: 10GB
- Contract length: 12 months
- Free calls: Evening and weekend
- Connection: £5.99 p&p
- Length of free calls: First 60 mins
- Traffic shaping: Yes, strong
| Unlimited up to 14Mb (What does this mean?) |
£15.40/month equiv 12 months (i) |
Full MSE |
Visit Tesco Broadband* |
You can get a hefty discount on Tesco broadband if you take its line rental. And, if you've got a Tesco Clubcard, you'll get 1 point for every £1 on your monthly bill.
Pay £14.90/month for Tesco's line rental and get broadband for £3/month. Sign up via comparison site Broadbandchoices* before 19 May, and quote the code GIFTCARD-1A to get a £30 gift card.
There's a 12-month contract. Factor the gift card as cash and it's equivalent to £15.40/month all-in.
What do I get?
Broadband: You'll get speeds of up to 14Mb (depending on your postcode), and unlimited downloads.
Home phone: You'll get line rental, evening and weekend calls to UK landlines and evening and weekend calls to 0870/0845 numbers.
What's customer service like?
| Tesco broadband customer service poll results |
||
|---|---|---|
| Great | 42% | |
| OK | 19% | |
| Poor | 39% | |
| Nov 2012 | Voters: 83 | ||
| Tesco home phone customer service poll results |
||
|---|---|---|
| Great | 56% | |
| OK | 36% | |
| Poor | 8% | |
| Nov 2012 | Voters: 75 | ||
Tech specs
- Price: £15.40/mth equiv
- Speed: Up to 14Mb
- Download limit: Unlimited
- Contract length: 12 months
- Modem/connection included? Yes
- Migration fee for switchers? No
- Tech support phone costs? Free
- Traffic shaping: Yes
- Free calls? Evening and weekend
- Add feedback: Tesco Broadband
![]() |
10GB up to 16Mb (What does this mean?) |
£18.67/month equiv 12 months |
Full MSE |
Visit BT* |
BT*
BT's broadband service isn't MoneySaving in anyone's book. But if you've got a BT landline and don't want to switch, you can get the telecom giant's broadband service for slightly less via a new deal:
BT's Broadband with Evening & Weekend Calls* is usually £10/month on an 12-month contract. But go via our special link and you'll also get a £25 Sainsbury's gift card.
To take advantage of the offer you must be a new BT broadband customer and take BT line rental. See the Cheap Home Phones guide for full info on BT line rental.
Its Line Rental Saver option gives you 12 month's of line rental for £129 (equivalent to £10.75/month), paid for upfront. Add this to the monthly cost of the broadband and factor in the gift card and it works out at £18.67/month over the 12-month contract.
£25 Sainsbury's gift card
To get the £25 Sainsbury's gift card you must apply online. Wait five days after your broadband service is installed before you fill in the online form. You will need:
- Your BT order number, which begins with VOL011, followed by 11 more characters (you can find this in your confirmation email)
- The postcode where your broadband has been installed
- An email address to confirm your claim
Once you've submitted your claim form, your gift card will be sent to the address your broadband is being installed at within 60 days. It can only be spent in-store.
Warning! Beware paying upfront; there's a risk of losing your cash if the provider goes bust. This risk is bigger with smaller companies.
What's customer service like?
| BT broadband customer service poll results |
||
|---|---|---|
| Great | 51% | |
| OK | 23% | |
| Poor | 25% | |
| Nov 2012 | Voters: 2,415 | ||
| BT home phone customer service poll results |
||
|---|---|---|
| Great | 56% | |
| OK | 32% | |
| Poor | 12% | |
| Nov 2012 | Voters: 3,564 | ||
Tech specs
- Price: £18.67/month
- Speed: Check online (do not use link to sign up)
- Download limit: None, according to BT (but 'fair usage' applies)
- Contract length: 18 months
- Modem/connection included? Yes
- Tech support phone costs? Free
- Traffic shaping: None
| Superfast broadband |
|---|
![]() |
Unlimited up to 30Mb (What does this mean?) |
£24.41/month equiv 18 months |
Full MSE |
Visit Virgin Media* |
Virgin Media's unlimited download 30Mb broadband & phone package* costs £14.50/month plus £14.99/month line rental. But a current deal means you can get it cheaper:
-
Sign up before 11.59pm on Sun 30 Jun and you'll get the package half price for the first six months (£7.25/mth). It's then £14.50/mth for the next 12 months.
-
You must take Virgin Media line rental. But if you pay for a year upfront it's £120 (equivalent to only £10/mth), then £14.99/mth for the remaining six months. If you can't pay upfront, then standard line rental is £14.99/mth.
-
Weekend calls to landlines are included too.
So all-in, if you pay line rental upfront, it's £439.44, or £24.41/mth over the 18-month contract.
Virgin Media's call costs are pretty high and harder to cut, so it's worth using your free mobile minutes if you can. See the Home Phones guide for tricks to reduce call costs.
Warning! Beware paying upfront; there's a risk of losing your cash if the provider goes bust. This risk is bigger with smaller companies than Virgin Media.
What's customer service like?
| Virgin Media phone customer service poll results |
||
|---|---|---|
| Great | 59% | |
| OK | 32% | |
| Poor | 9% | |
| Nov 2012 | Voters: 1,550 | ||
| Virgin Media home phone customer service poll results |
||
|---|---|---|
| Great | 59% | |
| OK | 25% | |
| Poor | 16% | |
| Nov 2012 | Voters: 2,080 | ||
Tech specs
- Price: £24.41/month
- Speed: 30Mb
- Download limit: None
- Contract length: 18 months
- Modem/connection included? Yes
- Migration fee for switchers? No
- Tech support phone costs? 10.22p/min (0845)
- Traffic shaping: Moderate
![]() |
Unlimited up to 76Mb (What does this mean?) |
£30.82/month equiv 18 months (i) |
Full MSE |
Visit Plusnet* |
Plusnet*
BT-owned Plusnet has a fibre broadband service, with speeds of up to 76Mb (depending on your postcode) on an 18-month contract. It has two packages to choose from: Unlimited Fibre and Essentials Fibre.
Both offers end at 11.59pm on Tue 4 June.
Plusnet Unlimited Fibre. The Unlimited* package offers unlimited downloads and speeds of up to 76Mb. The deal's a little complicated, so we've broken it down:
- It's is currently half price at £9.99/month for three months. For the remaining 15 months of the 18-month contract it's £19.99/month.
- You must take Plusnet line rental, though you can cut this slightly if you pay for 12 months' of line rental upfront, at £131.88 (£10.99/month equivalent).
- Add on six more months at £14.50/month for the remainder of the contract.
- There's a one-off £5.99 p&p cost for the router.
All-in it's £554.69 for the 18 months, averaging out at £30.82/month.
If you need a new phone line installed (ie, you don't have a phone line on the BT network) then an additional installation charge of £49.99 is payable.
Plusnet Essentials Fibre (restricted downloads). The Essentials* package has speeds of up to 38Mb.
It's cheaper than the Unlimited package, but if you're planning to do some heavy downloading, the 40GB allowance will disappear fast. It does offer unlimited downloads from midnight to 8am though, so it may be wise to download larger files at night. If you do go over your allocated download allowance, it's £5 for an extra 5GB.
- It's currently half price for three months at £7.99/month. For the remaining 15 months of the 18-month contract it's £15.99/month.
- You must take Plusnet line rental, though you can cut this slightly if you pay for 12 months of line rental upfront, at £125.88 (£10.99/month equivalent).
- Add on six more months at £14.50/month for the remainder of the contract.
- There's a one-off £5.99 p&p cost for the router.
Factoring in the £5.99 p&p cost for the router plus 18 months of line rental (12 months upfront and six at full price), it averages £27.15/month all-in.
Like the Unlimited package, if you need a new phone line installed (ie, you don't have a phone line on the BT network) then an additional installation charge of £49.99 is payable.
Existing Plusnet customers pay a reduced set-up fee of £25; the charge is waived altogether if you pay line rental to Plusnet and sign up by phone or online.
What's customer service like?
| Plusnet home phone customer service poll results | ||
|---|---|---|
| Great | 88% | |
| OK | 10% | |
| Poor | 2% | |
| Nov 2012 | Voters: 837 | ||
| Plusnet broadband customer service poll results |
||
|---|---|---|
| Great | 81% | |
| OK | 13% | |
| Poor | 6% | |
| Nov 2012 | Voters: 1,260 | ||
Tech specs
- Price: £30.82/month or £27.15/month
- Speed: Check online (don't use link to sign up)
- Download limit: Unlimited or 40GB
- Contract length: 18 months
- Modem/connection included? No, £6
- Migration fee for switchers? No
- Tech support phone costs? Free
- Traffic shaping: Yes, strong
![]() |
Unlimited up to 76Mb (What does this mean?) |
£35.09/month equiv 18 months |
Full MSE |
Visit BT* |
If you live in a BT fibre-optic equipped area (at present, most of the south east, east and north west of England and Northern Ireland), and don't mind an 18-month contract, you could get BT Infinity.
BT's unlimited Infinity 2 Broadband* is usually £26/month, but the first three months are currently reduced to £20/month. And, if you sign up before Wed 8 May, you'll also get a £40 Sainsbury's gift card.
There's no activation or installation fee, but you must take BT line rental.
This means over the 18-month contract it averages to an equivalent £35.09/month, factoring in the £40 gift card and 18 months of line rental (12 months at the reduced rate of £10.75/month, paid for upfront, and six months at the full price of £15.45/month).
For this you'll get unlimited downloads, download speeds of up to 76Mb (depending on your postcode) and speeds of up to 19Mb for uploads.
The "unlimited downloads" claimed by BT are subject to a fair usage policy, so BT reserves the right to slow downloads after a while.
How to get the gift card: To get the £40 Sainsbury's gift card, you must apply online. Wait five days after your broadband service is installed before you fill in the online form*. You will need:
- Your BT order number, which begins with VOL011, followed by 11 more characters (you can find this in your confirmation email)
- The postcode where your broadband has been installed
- An email address to confirm your claim
Once you've submitted your claim form, your gift card will be sent to the address your broadband is being installed at within 60 days. It can only be spent in-store.
Warning! Beware paying upfront; there's a risk of losing your cash if the provider goes bust. This risk is bigger with smaller companies.
What's customer service like?
| BT broadband customer service poll results |
||
|---|---|---|
| Great | 51% | |
| OK | 23% | |
| Poor | 25% | |
| Nov 2012 | Voters: 2,415 | ||
Tech specs
- Price: £35.09/month equiv
- Speed: Check online (don't use link to sign up)
- Download limit: None, according to BT (but 'fair usage' applies)
- Contract length: 18 months
- Modem/connection included? Yes
- Tech support phone costs? Free
- Traffic shaping: Yes, at peak times
| Deals for existing customers |
|---|
![]() |
Unlimited up to 14Mb (What does this mean?) |
|
Full MSE |
Visit EE* |
Existing Orange and T-Mobile mobile customers can get EE's standard broadband (formerly Orange broadband) half price for 12 months, if they take EE's line rental too.
If you're an Orange, T-Mobile or EE mobile customer, sign up for unlimited broadband and line rental from EE by phone via comparison site Broadbandchoices* before 31 May 2013 and get a £30 bill credit.
It's usually £5/month for mobile customers, but factor in the £30 bill credit as cash and with the £14/month line rental (which you must take with this package), it averages to £16.50/month over the 12-month contract.
The £30 bill credit will be applied as a credit to your second bill.
What's customer service like?
| EE broadband customer service poll results |
||
|---|---|---|
| Great | 41% | |
| OK | 25% | |
| Poor | 34% | |
| Nov 2012 | Voters: 228 | ||
| EE home phone customer service poll results |
||
|---|---|---|
| Great | 61% | |
| OK | 30% | |
| Poor | 9% | |
| Nov 2012 | Voters: 141 | ||
Tech specs
You get up to 14Mb broadband speed (depending on your postcode) with no usage limit and a free wireless router.
To get the deal at this price you'll need to be in its broadband network area (85% of UK). If not, you'll be charged an extra £10/month if you're an Orange customer, or an extra £15 otherwise. 99% of the UK population is covered by some form of Orange broadband.
- Price: £16.50/month
- Speed: Up to 14Mb
- Download limit: None (fair usage applies)
- Contract length: 12 months
- Modem/connection included? Yes
- Migration fee for switchers? None
- Tech support phone costs? 5p/min
- Traffic shaping: Light
| Unlimited up to 14Mb (What does this mean?) |
£18.25/month equiv 12 months |
Full MSE |
Visit Sky* |
Sky*
Existing Sky TV customers can get a heavy discount on the provider's broadband and home phone packages.
Sign up for Sky broadband, home phone and line rental via comparison website Broadbandchoices* and get six months free unlimited broadband, until 16 May 2013.
The deal gets you up to 14Mb broadband, unlimited usage and unlimited weekend calls. It's £7.50/month after the first six months, so including line rental at £14.50/month, it works out as £18.25/month all-in.
The package has no activation fee but comes with a one-off cost of £2.18 for the router (p&p).
What's customer service like?
| Sky broadband customer service poll results |
||
|---|---|---|
| Great | 50% | |
| OK | 25% | |
| Poor | 26% | |
| Nov 2012 | Voters: 1,381 | ||
| Sky home phone customer service poll results |
||
|---|---|---|
| Great | 62% | |
| OK | 30% | |
| Poor | 8% | |
| Nov 2012 | Voters: 1,291 | ||
Tech specs
There's a 12-month contract. Sky Talk doesn't have the cheapest out-of-bundle home phone rates (see the Home Phones guide), so this may appeal to light landline users.
Tech support calls are free at any time with Sky Talk Unlimited, and free during weekends if you've Sky Talk Weekends. If this doesn't apply to you, call costs will vary.
- Price: £18.25/month
- Speed: Check online (do not use link to sign up)
- Download limit: Unlimited
- Contract length: 12 months
- Modem/connection included? Yes (new custs)
- Tech support phone costs? 5.1p/min
| (1) - average price |
If you've found a cheaper package available to you which doesn't appear, let us know.
| Provider | Download limit |
Overall cost (Avg/month inc. fees) |
Full info | Visit provider |
|---|
![]() |
10GB |
£13.45/month 12 months (i) |
Full MSE |
Visit Plusnet* |
Plusnet, part of the BT group, has been a best buy for some time. If you're outside its standard area (80% of UK) you can still get its broadband, though you'll pay more.
Plusnet Value: Outside its low cost areas, it's usually £6.49 for the first three months, then either £10.79 or £12.99 depending on your area.
| Plusnet broadband customer service poll results |
||
|---|---|---|
| Great | 81% | |
| OK | 13% | |
| Poor | 6% | |
| Nov 2012 | Voters: 1,260 | ||
It's the same as the standard Value package, with a 10GB download cap that isn't enforced overnight. At the £12.99/month rate, this gives an average of £13.45/month (factoring in the £25 fee).
Plusnet Extra: This offers 60GB downloads and up to 20Mb. Outside the "low cost area" it's normally £11.49/month for the first three months, then £15.79 or £17.99/month, depending on where you are.
Tech specs
As Plusnet provides broadband nationally, 80% of the UK get its cheaper price,s but the remaining 20% should be covered by the higher rates above (in most cases).
With Plusnet Value there's up to 20Mb, a 10GB daytime download limit and unlimited downloads from midnight to 8am. Over the daytime allowance it's £5 for 5GB. You'll need a Plusnet or BT-based landline, and you can avoid Plusnet's £25 fee if you already pay line rental to BT or Plusnet and sign up by phone. It's £5 p&p for its router.
- Price: Up to £13.45/month
- Speed: Up to 20Mb
- Download limit: 10GB
- Contract length: 12 months
- Modem/connection included? No, £30 total
- Migration fee for switchers? No
- Tech support phone costs? Free
- Traffic shaping: Yes, strong
![]() |
Unlimited |
Varies 18 months |
Full MSE |
Visit Virgin* |
Virgin's standard area covers 51% of the UK; outside this, it offers a lower-speed alternative.
If you're in an area that isn't covered by Virgin's* cable broadband, you may be able to get its ADSL broadband. Of course, you wouldn't get the high speeds you'd get with cable (you'd typically get up to 10-20Mb). However, because of this you may not have to pay as much, depending on your area.
Tech specs
Virgin broadband comes on a 12-month contract as standard.
- Price: Varies
- Speed: Up to 20Mb
- Download limit: None (fair usage)
- Contract length: 12 months
- Migration fee for switchers? No
- Tech support phone costs? 4p (0845)
- Traffic shaping: None
| Bundled broadband & home phone line rental | ||||
|---|---|---|---|---|
![]() |
10GB |
£21.44/month 12 months (i) |
Full MSE |
Visit Primus* Visit Plusnet* |
This isn't really a bundle at all. Yet as the cheapest landline is £7.99/month, and Plusnet Value broadband's up to £13.45/month if outside its standard area, you can grab both for £21.44/month.
Phone info:
Get Primus Line Rental Saver via Homephonechoices* and you get line rental for £7.99/month if you sign up for a year. This offer's ongoing until further notice.
Weekend calls cost 1p/min, evening calls 2p/min and daytime calls 7.4p/min. All calls are subject to a one-off 12.4p call connection fee. See Home Phones for full info.
Broadband info:
Outside its low cost areas, Plusnet Value*'s usually £6.49 for the first three months, then either £10.79 or £12.99 depending on where you are.
It's the same as the standard Value package, with a 10GB download cap that isn't enforced overnight. At the £12.99/month rate, it'd usually be an average £13.45/month (factoring in the £25 fee).
| Primus home phone customer service poll results |
||
|---|---|---|
| Great | 61% | |
| OK | 23% | |
| Poor | 16% | |
| Nov 2012 | Voters: 222 | ||
| Plusnet broadband customer service poll results |
||
|---|---|---|
| Great | 81% | |
| OK | 13% | |
| Poor | 6% | |
| Nov 2012 | Voters: 1,260 | ||
Tech specs
With Plusnet Value there's up to 20Mb, a 10GB daytime download limit and unlimited downloads from midnight to 8am. Over the daytime allowance it's £5 for 5GB. You'll need a Plusnet or BT-based landline, and you can avoid Plusnet's £25 fee if you already pay line rental to BT or Plusnet and sign up by phone. It's £5 p&p for its router.
- Price: Up to £21.44/month
- Speed: Up to 20Mb
- Download limit: 10GB
- Contract length: 12 months
- Modem/connection included? £25 (Plusnet)
- Migration fee for switchers? No
- Tech support phone costs? Free
- Traffic shaping : None
- Free calls? N/A
- Add feedback: Primus & Plusnet
![]() |
10GB |
£26.37/month 18 months |
Full MSE |
Visit Primus* |
If you'd rather just one bill but live outside the standard area, cheap landline provider Primus* is offering its own broadband and home phone bundle for an average £26.37/month.
If you're outside its standard area, it's £11.99/month for broadband with a 40GB download allowance (the speed will depend on your area), plus £13.99 for its home phone service. You'll also have to pay a one-off cost of £6.95 for the p&p of the wireless router.
All-in it's £26.37/month over the 18-month contract.
Broadband info:
You'll 40GB/month downloads, however the speeds you'll get will depend on where you live - do a speed test. If you go over the download allowance, it's an extra £2 per GB.
Phone info:
There are free evening and weekend calls to UK landlines beginning 01, 02 and 03. Inclusive calls are free for the first 90 mins. Peak times are 8am-6pm.
| Primus broadband customer service poll results |
||
|---|---|---|
| Great | 49% | |
| OK | 22% | |
| Poor | 30% | |
| Nov 2012 | Voters: 74 | ||
| Primus home phone customer service poll results |
||
|---|---|---|
| Great | 61% | |
| OK | 23% | |
| Poor | 16% | |
| Nov 2012 | Voters: 222 | ||
Tech specs
There's usually a £30 connection fee, but this has been waived. In November 2012, Primus gave MSE a written guarantee that it would allow override providers until at least December 2013 - see Home Phones for more info.
- Price: £26.37/month
- Speed: Up to 24Mb
- Download limit: 40GB
- Modem/connection included? Yes
- Free calls? Eve/Weekend (90 min max length)
- Tech support phone costs: Free (0800)
| Deals for existing customers |
|---|
![]() |
20GB |
£22.50/month 12 months (i) |
Full MSE |
Visit O2* |
O2*
You'll need a BT line to get any O2 package, but if you aren't in the 80% of the UK that can get its cheaper rates you can still get O2's* Broadband Access service.
This is £22.50/month if you're already an O2 mobile customer, £27.50 if not.
| O2 broadband customer service poll results |
||
|---|---|---|
| Great | 73% | |
| OK | 20% | |
| Poor | 7% | |
| Nov 2012 | Voters: 662 | ||
There's a £30 connection fee, and you'll get up to 8Mb, 20GB downloads a month, and a free wireless box. O2's broadband comes on a year's contract.
No O2 mobile? It's possible to get the cheaper deal by grabbing a free Pay As You Go Sim*. Top up by £10 every three months and you'll qualify for the cheap broadband.
Tech specs
- Price: £22.50/month for O2 custs
- Speed: Up to 8Mb
- Download limit: 20GB
- Contract length: 12 months
- Modem/connection included? £30 connection
- Migration fee for switchers? No
- Tech support phone costs? Free (0800)
- Traffic shaping: Yes, strong
![]() |
40GB |
£17/month 12 months |
Full MSE |
Visit Sky* |
Sky*
Sky's standard network area covers 78% of the UK (if you're outside this the fee's £30 for existing customers), then you'll pay £17/month for its up to 8Mb Connect package.
In total, this means 98.5% of the UK can get Sky's Connect broadband.
Tech specs
There's a 12-month contract. Sky Talk isn't among the cheapest home phone providers (see the Home Phones guide), so its bundles may only appeal to light landline users.
If you need to phone technical support, it's free at any time with Sky Talk Unlimited, and free during weekends if you've Sky Talk Weekends. If this doesn't apply to you, call costs will vary.
- Price: £17/month
- Speed: Up to 8Mb
- Download limit: 40GB
- Contract length: 12 months
- Modem/connection included? Yes (new custs)
- Tech support phone costs? See above
| (i) - average price |
Daily-updated comparison services
This guide is updated monthly. However, you may want to check the daily updated best buy tables from a couple of external sources, as listed below.
WARNING! Always check the providers listed in this article first. The
comparison links below don't cover anywhere near as many products, but as they're updated daily, they may provide better buys if
they're brand new.
Broadbandchoices*, Homephonechoices*, SimplifyDigital*, uSwitch*, MoneySupermarket*
Can you grab cashback on top?
It's often possible to grab extra cashback on top when you sign up for a broadband package. Yet it isn't done direct.
To get it you need to sign up via specialist cashback websites. These use affiliate links to generate revenue. If they get paid when you sign up, they'll give some or all of it to you.
Always check first that it's an identical product, clear any cookies if you've already clicked through, and remember as the cashback isn't coming from the product provider, it's never 100% guaranteed.
Sometimes special promotions and cashback can't be combined. You're playing the system to an extent, and there can be problems.
Therefore it's generally best to pick the right product first and view the cashback as an added extra. For more information, pros and cons, and to find which cashback providers pay most for any product, see the Top Cashback Sites guide.
Plus sometimes there are special higher rates negotiated for the short term. These tend to have a higher payout reliability. When they happen we'll list them below and include info in the weekly email.
Current cashback deals
- Up to £101 cashback with EE broadband (formerly Orange)
You can get up to £70 cashback with EE broadband via Quidco* or up to £101 cashback via Topcashback*. - Up to £163.11 cashback with Virgin Media
You can get up to £76 cashback with Quidco* or £163.11 cashback on cable packages via Topcashback*. - Up to £120 cashback with BT
You can get up to £10.10 cashback on BT broadband through Topcashback* or up to £120 cashback via Quidco*. - Up to £90 cashback with Plusnet
Go via Topcashback* and get up to £38.38 cashback, or via Quidco* for up to £90 cashback.
Burger King 2for1 & more
Domino's 2for1 for £1











