Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

The MoneySaving Forum: join to chat & swap tips with other MoneySavers. Learn how in the Forum Introduction Guide

Cheap Broadband Deals

B'band & line rent £111 over a year, after £75 back

By Martin and Consumer Team | Edited by Steve N

Updated Weekly

Too many stick with their broadband provider through thick and thin, overpaying by £100s a year. If that's you, it's likely you can do the double whammy of boosting your package while massively slicing your bills.

Check your broadband and line rental cost now - people on standard deals typically pay BT £432/yr, TalkTalk £302/yr, Sky £329/yr and Virgin £444/yr. The deals below can bring it down to £111/yr after £75 cashback.

To benchmark, those on standard deals typically pay BT £36/mth and Virgin £37/mth.

What is broadband?

These days broadband is the standard way of connecting to the internet. Originally people used to dial up over their phone connection. Broadband uses a broader range of frequencies and allows more information to be carried than old dial-up connections.

There are two main types of broadband:

  • Home broadband: This is hard-wired into your house. It's either carried through your phone line (known as ADSL) or by cable. This is what this guide focuses on.
  • Mobile broadband: This isn't generally as fast or reliable, but as it's via the mobile networks, it's far more flexible. If you're looking for that, see our Mobile Broadband guide, which includes how to find free hotspots.

With home broadband, it's important to understand that while the information is carried via your phone line, you can still use the phone while you're online - and the broadband connection is always on. Read more on how home broadband works.

Switching broadband can save £100s

Many people have a broadband provider they're comfortable with and stick with it for ease. But this becomes a licence for providers to print money, as older packages are more expensive and tend to allow lower downloads at slower speeds.

Assuming you already have home broadband (if not, read on to choose), it's crucial to work out what you're paying and the service you're getting. However...

Never just look at your broadband cost. Always look at your phone line rental too. Often, the services are interlinked, so cheap broadband can mean a costly phone service.

Here are some typical costs the big networks are charging for long-standing deals. By contrast, using the best deals in this guide, you can often get broadband and home phone for around £13 a month.

Typical standard broadband and line rental costs
Provider Standard monthly broadband cost Standard monthly line rental cost Cost per year for both
BT £18 £17.99 £432
Sky £10 £17.40 £329
TalkTalk £7.50 £17.70 £302
Virgin (fibre) £19 £17.99 £444

Switching broadband used to be a little tricky, but new rules introduced by Ofcom in June 2015 have simplified the process for many. See the Ofcom implementing easier telecoms switching MSE news story for more details – we explain how it works in the questions below.

Quick questions

Can I ever leave my contract early without penalty?

How long does it take to switch provider?

What do I actually need to do to switch?

What if I have problems setting up my new broadband?

How do I find out what customer service is like?

What if the broadband isn't in my area?

Five things you need to know to slash broadband costs

If you only read five things about broadband before you switch, read these.

  • Faster advertised speed doesn't mean faster broadband

    Remember advertised speeds are just that - "advertised". A provider only needs a paltry 10% of customers to get a certain speed before it can list it.

    While providers may tell you their service is "up to" 17Mb, many won't get near that speed. It depends factors including how close you are to the exchange, and how well-equipped that exchange is. Do a broadband speed test* to check what you're getting.

    Most providers give a more bespoke download speed estimate during sign-up. If you're getting below this speed once the service is up and running, and the firm is unable to fix this (always talk to it first), you have the right to leave your contract without penalty within the first three months.

    Many things help to boost your speed for free without switching. Try using a shorter cable from socket to router, cheap household signal boosters and plugging in instead of using wi-fi for big downloads. There's a full list in Broadband Speed Boosting.

    What speeds are my neighbours getting?

    You can check if your neighbours are getting better speeds with StreetStats*, which shows speeds people near you really get. If they're getting faster broadband, give your provider a call armed with the info and ask what can be done about yours.

    What affects the speeds I'm likely to get with a broadband provider?

    Many factors affect your actual speed:

    • How close your home is to the phone exchange.
    • The condition of the lines and wiring.
    • The number of people using the same broadband service in your area (the contention ratio).
    • Providers slowing speeds during busy hours or if you're a really heavy downloader (traffic shaping).

    Your speed will also be affected by what you're currently doing and programs running in the background, such as Skype.

    The number of people trying to get online in your house also affects speed (on PCs, laptops, mobiles, games consoles, etc).

  • Check your data limit - aim for unlimited or it'll cost you

    Our data use has rocketed. Catch-up TV and movie streaming hoover it up, and since some packages have download limits, this can be costly. If you just use the net for light browsing, emails and the odd YouTube video, you'll probably be fine with a limited 10GB package.

    Yet web watchers, beware. Watching an episode of Game of Thrones in HD's roughly 1GB, equivalent to looking at thousands of web pages. If you've got a 10GB limit, it isn't long before it’s all used up and you're paying extra charges. With BT you pay £1.50/GB when you go over the limit.

    So check your bill now for penalty charges. If your download limit isn't enough, switch to the super-cheap versions below. These days the vast majority of the cheapest deals are unlimited anyway.

    To track how much data you're downloading, get a free bandwidth monitor - try Rokario, Netmeter and TbbMeter.

  • Do you need fibre-optic?

    Superfast broadband allows much faster speed with greater consistency. While phone line speeds rarely match the 'up to' figures firms boast of, fibre gets closer.

    More of us are using more data online and because of this we need more speed. For simple web browsing and email, common 16Mb connections will do the job. But if you use it for lots of movie downloads, streaming videos, online gaming, or if everyone at home wants to connect at once, you will need superfast.

    Fibre broadband is still being rolled out across the UK. As a general rule, most big cities and towns have access to superfast broadband from a few different providers. Other areas (especially rural districts) may not have access to fibre broadband at all.

    To see if you can get superfast, see superfast best buys below. Alternatively, enter your postcode on Broadbandchoices* and click the fibre broadband tab (if there's no tab, it means you can't get it).

  • Should you get a broadband and line rental bundle?

    Never just look at your broadband cost in isolation. Always factor in your phone line rental as well – even if you get them separately. Many cheap broadband deals require you to take costly line rental, but only advertise the sexy broadband price in the headline. The deal to pick depends on which category you fall into:

    • Only got landline for broadband? Unless you've got Virgin cable, you need a landline for broadband at home. Our poll of 20,000+ people showed 51% hardly ever, or never use their landline (80% of under-30s).

      Millions feel forced to keep it just for broadband. If so, cut the cost and just go for a cheap bundle. Alternatively, you don't need line rental for Virgin superfast – see Cheapest broadband without a landline below.

    • Still use your landline to make calls? If this is you, you'll need to factor in call costs when choosing line rental.

      But you can make massive savings on call costs to landlines, mobiles and overseas without changing phone line by using specialist access numbers. See Cheap Home Phones for a full how-to and best buys.

  • Check if you're under contract and haggle your bill down or your speed or package up

    If you signed up to broadband in the last 18 months, or longer in rare cases, first check if you're still in your contract period. If so, double-check that leaving doesn't breach your contract before switching. Exit penalties may kibosh savings. If you're planning to move home soon, check if your new contract's portable, or consider a no-contract deal.

    Before you ditch your current provider, remember broadband's a mature market and companies are frantic to keep hold of customers, so...

    Just call up, threaten to leave and your existing company will often offer kick-butt discounts.

    Say you want to move to a new provider and it'll automatically lead to a 'why are you leaving?' chat. It should put you through to what we call 'disconnections' but they call 'customer retentions' - these operators have serious discount-giving power.

    If you're still in contract and it isn't worth leaving, check what speed you're actually getting and compare it to the advertised speed you're paying for. See our Boost Broadband Speed two minute check. If you're getting less than advertised ring your provider and ask for a better package, such as fibre, a discount or another concession.

  • We polled 7,100 MoneySavers to see where hagglers had most success. Companies where hagglers revealed over 82% success rates included TalkTalk, Sky and Virgin. See full results.

    For more tips and the top companies to haggle with, see Haggle With Call Centres.

Best buy broadband deals

Below are our top picks. These are mainly price-focused, and these deals are only for those that live in the providers' network areas (typically about 90% of the population). If your local BT exchange hasn't been opened up to rival firms ("unbundled"), you'll pay more.

Best buys Unlimited broadband & line rental

Broadband usually requires a landline, and rather than getting your broadband and line rental from different companies, at the moment it's possible to get them as a 'bundle' for £111 over a year after £75 cashback. All of the cheapest deals listed below also offer unlimited broadband, so you don’t have to worry about going over your download limit.

Plusnet

B'band and line rental pay £111 for a year after £75 back*

If line rent paid upfront. Paid monthly it's £129 for 1 yr

  • Available to: 90% of the UK
  • Speed: Up to 17Mb
  • Download limit: Unlimited
  • Traffic shaping? Yes
  • Contract length: 12 months
  • Deal requires line rental? Yes
  • Inclusive calls? No
  • New line installation: £49.99

Until Tue 23 Feb, we've blagged this deal for a year's contract with BT-owned Plusnet* which includes line rental and unlimited downloads with up-to-17Mb speed broadband.

It's a strong performer in our customer service poll - 62% rate it 'great', only 15% 'poor'. The deal's available to 90% of the UK based on postcode (you're told when applying), and you can't get it if you're already a Plusnet customer (or left in the last month). Here's how it works...

  1. Sign up between now & 11.59pm Tue 23 Feb. Go via this Plusnet link*.
  2. Choose to pay line rent upfront if you can afford to. It's cheapest if you can afford to pay the £185.88 year's line rent upfront (equiv £15.49/mth). If you can't, it's £16.99 monthly. You choose which option you want during the application.
  3. Broadband's included free with line rental during the year's contract. Whether you pay line rent upfront or monthly, the b'band is included. If you stay after the contract it's £9.99 or £17.49/mth depending where you live.
  4. MSE Blagged. You get sent a cheque for £75 cashback within 60 days of activation. This is the bit we've blagged, so do ensure you use the link above and if you use ad or cookie-blocking software, turn it off or it may not track. The cheque will be in the account holder's name and sent to the supply address. Read more on how to ENSURE you get the cashback.

So after the cashback the total cost is £110.88 for the year, equivalent to just £9.24/mth (or £128.88 if you pay line rent monthly - equiv £10.74/mth).

- What about calls? None are included - calls to UK phones are mostly slightly cheaper than BT (see Plusnet charges).
- No line/switching from cable (or in a few cases, Sky custs)? Installation's £49.99. You'll know before committing.
- Need a router? An optional 'free' one is available, though it charges £6.99 for postage & packaging.

Full Plusnet call charges, tips & customer service ratings

Sky

B'band plus line rent £216 over a year, get £75 vch*

£17.98/mth equiv for Sky newbies only

  • Available to: 90% of UK
  • Speed: Up to 17Mb
  • Download limit: Unlimited
  • Traffic shaping? No
  • Contract length: 12 months
  • Deal requires line rental? Yes
  • Inclusive calls? No
  • New line installation: £20

Until Thu 25 Feb, newbies to Sky* (or those who left 12+ months ago) who take its £17.40/mth line rental can get its broadband free on a 12-month contract.

Plus you get a £75 M&S voucher. Anyone who already has Sky TV or takes it at the same time can get this deal but won't be eligible for the voucher.

  1. Sign up by Thu 25 Feb. Go via this Sky link*.
  2. Pay line rental monthly. It's £17.40/mth, so £208.80 for the year.
  3. Unlimited broadband 'free' for 12 months. After the 12-month contract ends, it then rises to £10/mth, so diarise to switch at this time. You also get a 'free' compulsory router, though you pay £6.95 p&p.
  4. £75 M&S voucher – but you'll have to claim it. Once your broadband is activated. Go to the Sky website and log in using your account details (you'll get these when you sign up). Make sure you claim it within 90 days – you should receive it within 5-10 days. You'll need a valid email address and the ability to print the voucher if you'd rather use it instore than online. See how to claim your reward.

If you take the standard broadband, the line rental, and the router p&p, the total over the 12-month contract is £215.75, equiv to £17.98/mth. Plus, you can claim a £75 M&S voucher.

If you were going to spend £75 at M&S anyway, factor it in and it's £140.75 over a year, equivalent to £11.73/mth.

- What about calls? Calls costs are a bit more than BT to landlines but a bit less to mobiles (11.5p/min to landlines and mobiles, 16.9p connection-fee). Sky also has an unbilled calls credit limit - see below for info.

- Need a new line? If you don't have a line, or you're switching from cable, you'll need to pay for a new line. However, if you have a BT line but pay another provider to use it, or you pay BT for your phone line, you may still have to pay the fee (see below).

- Direct debit is the only way to pay. You won't be able to get this deal otherwise.

Full Sky tips, call charges & customer service ratings

http://www.moneysavingexpert.com/redir/ecb0694f

B'band plus line rent £198 over 12mths, get £75 vch*

If line rent paid upfront. Paid monthly, it's £219

  • Available to: 97% of UK
  • Speed: Up to 17Mb
  • Download limit: Unlimited
  • Traffic shaping? No
  • Contract length: 12 months
  • Deal requires line rental? Yes
  • Inclusive calls? 3mths landline & mobile
  • New line installation: Free
Since it was hit by a high-profile hack in November, TalkTalk's been doing its best to gain new customers with some attractive deals, though whether people will trust it after the brand damage is yet to be seen.

Until Thu 18 Feb, newbies to TalkTalk's Simply Broadband* can get the following on a 12-month contract. This is how it works:

  1. Sign up now. Go via this link*.

  2. Choose to pay for line rent upfront. If you can afford to it's cheapest to pay £191.16 for a year upfront (equiv £15.93/mth), otherwise it's £17.70/mth.

  3. Unlimited broadband's free for the entire 12mth contract. After this it'll rise to £7.50/mth – so diarise to switch at this time. You get a 'free' compulsory router, though you must pay £6.75 for p&p.

  4. £75 Love2Shop voucher. Once the broadband's live, the voucher will be posted to you automatically within 28 days. Love2Shop can be used at Argos, Boots, Debenhams, Superdrug etc - see the full Love2Shop list for all retailers. You won't get the voucher if you need a new line installed though (EE & Virgin custs). Read more on how to ENSURE you get the voucher

Add up one year's upfront line rent and router p&p and it's £197.91 for 12 months, equivalent to £16.49/mth. If you're paying line rental monthly it's £219.15 for the year or £18.26/mth. Plus you'll get the £75 Love2Shop voucher.

If you'd spend that at one of the shops anyway, factor it in and it's effectively £122.91 over 12mths, equiv to £10.24/mth (paid monthly it's £144.15, equiv to £12.01/mth).

- What about calls? You get three months free anytime calls to UK landlines and mobiles. You'll be charged £7.50 per month unless you cancel this boost 48 hours before the end of your billing period. Normal call costs apply after this period. Calls over 60 mins are charged so hang up and call back. See call costs for full info.

- Need a new line? If you don't have a line or only have a cable one (or in a few cases other lines), installation is free. However you won't be eligible for the Love2Shop voucher.

Full TalkTalk tips, call charges & customer service

Best buys Fibre-optic broadband

Superfast or fibre-optic broadband offers a much faster speed with greater consistency, though it's far pricier than normal broadband. If you're a heavy user - if you love to stream movies and music, or regularly download things - it can be a better option. It can also be a good idea if there are several people in the household likely to be online at the same time.

However, if you only use the web to browse and check emails or social media, or stream and download less frequently, you might be better off boosting your existing broadband speed instead. Our Broadband Speed Test guide shows you how.

Fibre and line rent £254 for a year*

If line rent paid upfront. Pay monthly, it's £286

  • Available to: 50% of UK
  • Speed: Up to 50Mb
  • Download limit: Unlimited
  • Traffic shaping? Yes, at peak times on uploads only
  • Contract length: 12 months
  • Deal requires line rental? Yes
  • Inclusive calls? Weekend
  • New line installation: Free

New Virgin Media customers (those who've not been with it for at least 12mths) can sign up to a 12-month contract via uSwitch* and get the following on its 50Mb fibre package:

  • Compulsory line rental. It's £17.99/mth so £215.88 for the year. But it's cheapest to opt to pay £184 upfront for a year (equivalent to £15.33/mth). To pay upfront, sign up, then call 0800 064 3840 once your installation date's confirmed and request the 'Line Rental Saver' option.

  • Unlimited 'up to' 50Mb fibre-optic broadband (available to 50% of the UK). You pay £5/mth for 12 months, so £60 for the year. After 12 months it'll rise to £19/mth plus line rental so diarise to switch at this time. There's also an unavoidable £9.99 activation fee which will be applied to your first bill.

  • Call costs. Weekend calls (up to 60 mins per call) to landlines, Virgin Mobile numbers, and all calls to 0870 numbers are included. For other costs, see full call charges below.

  • Free wi-fi router. There's no delivery costs to pay.

  • Need a new line? If you need a new line installed – eg, if you only have a standard BT line – it's free with this deal.

Analysis – cheap fibre deal with fast up-to-50Mb speeds

If you pay line rental upfront, factoring in the activation fee, total broadband line rental cost over a year, it's £254 all-in, equivalent to £21.16/mth. If you pay line rental monthly it's £285.88 all-in, or £23.82/mth.

Full Virgin tips, call charges and customer service ratings

Fibre and line rent £414 over 18mths*

If line rent paid upfront. Paid monthly it's £435

  • Available to: 60% of UK
  • Speed: Up to 38Mb
  • Download limit: Unlimited
  • Traffic shaping? No
  • Contract length: 18 months
  • Deal requires line rental? Yes
  • Inclusive calls? None
  • New line installation: Free

Much like its standard broadband deal above, TalkTalk's pulling out all the stops to bring in new customers following the cyber-attack it suffered in October, though whether people will trust the company after the brand damage is yet to be seen.

This deal is open to newbies to TalkTalk's Fibre Broadband* signing up to an 18-month contract. Here's how to get it:

  1. Sign up now. Go via this TalkTalk* link.

  2. Choose to pay for line rent upfront. If you can afford to, it's cheapest to pay £191.16 for a year upfront, then it's £17.70 for the remaining six months. All in it's £297.36 (equiv £16.52/mth), otherwise it's a straight £17.70/mth if you pay monthly.

  3. Unlimited fibre broadband's free for 12mths. After this it'll rise to £10/mth for the contract's remaining six months. It's then £17.50/mth, so diarise to switch at this time. You get a 'free' compulsory router, though you must pay £6.75 p&p. There's also an unavoidable £50 activation charge.

Add up line rent including a year upfront, the broadband cost, router p&p and activation fee it's £414.11 for 18mths, equivalent to £23.01/mth. If you're paying line rent monthly it's £435.35 for the 18mths or £24.19/mth.

TalkTalk didn't perform strongly on customer service in our last poll, even before the hack (30% said it was 'poor', just 29% 'great').

- What about calls? The offer doesn't include any free calls – and call costs are slightly more than BT's (11.5p/min to landlines and mobiles at any time, 16p connection fee). You can take it's Anytime UK landline and mobile calls for half price. It's £3.75 for 18mths, after this it'll rise to £7.50/mth. See call costs for full info.

- Need a new line? If you don't have a line or only have a cable one (or in a few cases other lines), installation is free.

Add up line rent including a year upfront, the broadband cost, router p&p and activation fee it's £414.11 for 18mths, equivalent to £23.01/mth. If you're paying line rent monthly it's £435.35 for the 18mths or £24.19/mth.

TalkTalk didn't perform strongly on customer service in our last poll, even before the hack (30% said it was 'poor', just 29% 'great').

Full TalkTalk tips & call charges

Best buys Top deals if you want BT

Let's be straight - BT isn't the cheapest provider around. But as many of you tell us you'd like to stick with the big boy, here's the best deals we've found.

Remember BT broadband customers also get BT Sport Lite, which is a bonus for footie fans, although the pricing and what you get on each of the channels changed on 1 August - see BT Sport changes for full info.

BT

B'band & line rent, pay £261 for 1yr*

If line rent paid upfront. Paid monthly it's £283 for a yr

  • Available to: 99% of UK
  • Speed: Up to 17Mb
  • Download limit: Unlimited
  • Traffic shaping? No
  • Contract length: 12 months
  • Deal requires line rental? Yes
  • Inclusive calls? Weekend
  • New line installation: £30

BT newbies (those who don't currently have broadband with it) can get its Unlimited Broadband + Weekend Calls* package (it's the fifth one down when you click the link) on a 12-month contract.

Here's how you get the deal:

  1. Sign up by now. Go via this specific BT link* (the deal is via Moneysupermarket).
  2. Choose to pay line rent upfront if you can afford to. It's cheapest if you pay the £194.28 year's line rent upfront (equiv £16.19/mth), if not it's £17.99 monthly. You choose which option during the application.
  3. Unlimited broadband's £5/mth during the year's contract. So £60 for the year. You get a 'free' BT Hub router, though you pay £6.95 p&p. If you stay after the contract ends the broadband jumps to £18/mth.

The total cost including broadband, line rental upfront and router is £261.23 for the year, equivalent to £21.77/mth (or £282.83 if you pay line rent monthly – equivalent to £23.57/mth).

- What about calls? Weekend calls to UK landlines are included. If you want extra calls, add-ons start from £3.20/month. Full info on call charges below.
- No line/switching from cable? Installation's free.
- Want BT Sport? Full BT Sport's free for three months– £5/mth after, £9/mth for HD.

Full BT tips, call charges and customer service ratings

.

Best buys Broadband-only deals

It’s outrageous that people who just want broadband almost always need to pay for a phone line too. There are some alternatives, as we explain below, but they're generally more expensive than the cheapest line rental and broadband deals (see above).

The alternative options include:

  • The cheapest no-phone-line broadband deal we could find is with Relish.net*. It costs from £20/mth but it's only for those in central London - it uses its own 4G wireless network. As it's a new company, it's difficult to assess its reliability though.

  • If you go for mobile broadband you won't need line rental but it isn’t as reliable as home broadband. For more info and the best deals around, see our Mobile broadband guide.

  • Satellite broadband is suitable for people who live in rural areas where traditional fixed lines are unavailable. It uses a satellite dish to provide an internet connection to your router. However, you can only get speeds of up to 20Mb and it's very expensive.

Here's how the traditional standalone broadband deals compare, but be warned - taking a phone line is almost always cheaper.

Virgin Media

Fibre b'band only pay £373 for a year*

No line rental needed, though it's cheaper with it

  • Available to: 50% of UK
  • Speed: Up to 50Mb
  • Download limit: Unlimited
  • Traffic shaping? Yes at peak times
  • Contract length: 12 months
  • Deal requires line rental? No
  • Inclusive calls? No
  • New line installation: Free

The only no-line-rental option is Virgin Media*, costing £31.08/mth for a year on a 12-month contract.

Although you don't need a landline to get this, it works out cheaper to get Virgin broadband AND line rental, which is equivalent to £21.16/mth in comparison (if paying for line rental upfront).

  • Unlimited fibre optic broadband. £31.08/mth forfor the entire 12-month contract, with speeds of up to 50Mb (depending on your postcode).

  • Installation. It's free with this deal but there is an unavoidable £9.99 actiavtion fee whih is applied to your first bill.

Over the 12-month contract it's £373, excluding calls.

Full Virgin info and customer service ratings

Plusnet

Broadband-only pay £175 for a year*

You'll need a BT line to get it

  • Available to: 90% of UK
  • Speed: Up to 17Mb
  • Download limit: Unlimited
  • Traffic shaping? Yes
  • Contract length: 12 months
  • Deal requires line rental? No
  • Inclusive calls? No
  • New line installation: £49.99

If you're new to Plusnet and want to add unlimited broadband to existing line rental (which doesn't have to be with Plusnet, but must be a BT line), Plusnet* Unlimited is £12.49/mth.

You will need a phone line on top though, and it is likely to be cheaper to get broadband and line rental as a package.

  • Line rental. You must have an existing, working BT-based line for Plusnet broadband. This doesn't necessarily mean paying BT for its use – Sky uses BT-based lines for example – it just can't be a cable line. If that's all you have, you'll need a new line installed.

  • Unlimited broadband. It's £12.49/mth for a year, so £149.88 for the year (available to 90% of the UK). There is also a £25 connection fee.

  • Optional 'free' wi-fi router. You'll have to pay a one-off £6.99 to cover p&p if you want one.

  • Need a new line? If you don't have one (or for those with cable or, in a few cases, Sky custs) it's £49.99 – you'll know before committing.

The cost of the broadband plus connection fee for the first year is £174.88, equivalent to £14.57/mth.

Plusnet customer service ratings

Best buys Short-term contract broadband

If you're planning to move home soon, living in student accommodation or you want the freedom to leave with a short, no-penalty notice period, the deal below allows you to sign up on a monthly rolling contract, which although more expensive, can be cheaper than paying penalty charges to get out of a standard 12 or 18-month contract.

However, if you are planning to move, first check if your new contract's 'portable', meaning you can take it with you. Some providers will let you do this, but it's on a case-by-case basis.

DirectSave

Rolling 28-day contract, equiv £28.95/mth for first 12 mths*

Cancel with 28 days' notice

  • Available to: 89% of UK
  • Speed: Up to 17Mb
  • Download limit: 20GB
  • Traffic shaping? No
  • Contract length: 28 days
  • Deal requires line rental? Yes
  • Inclusive calls? No
  • New line installation: £118

Newbies who take Direct Save Telecom's* line rental can get unlimited broadband on a 28-day rolling contract (its standard contract length is 24 months) for £11.95/mth.

However, if you need a new line, eg, if switching from cable or if you don't have a working line, it's £118 on top.

Not heard of Direct Save Telecom before? Read on for more.

  • Broadband. It's £11.95/mth. Direct Save Telecom could increase prices at any time, but as you're not tied into a long contract, you're free to leave by giving 28 days' notice. There's a 20GB/mth download limit.

  • Compulsory line rental. There are three line rental payment options. If you want to stick with no-contract line rental too, it's £16.25/mth. Cheaper options include signing up to an 18-month contract, paying £14.95/mth, or paying £138 upfront for a year (equivalent to £11.50/mth). Taking either of these will tie you into a contract though.

  • You need its router. It's 'free' but you'll need to pay £8.95 p&p.

The total broadband, line rental and router p&p cost for the first year is £347.35, equivalent to £28.95/mth.

Full Direct Save Telecom info and call charges

Problems with getting an MSE Blagged deal?

If you signed up to an MSE Blagged deal – a best-in-market offer we’ve negotiated exclusively – which involves you being sent a voucher, we’ll always do our best to ensure you get the voucher.

But as we warn above, there can occasionally be problems with the deal tracking. In particular, if you were running adblocking software or cookie blockers when you signed up for the deal, or exited your browser while in the process of signing up, this can stop it tracking correctly.

Key tips

  • Many vouchers are supposed to arrive within three months of installation (see each deal for specific details). If it hasn’t been that long yet, please be patient.

  • If you’re waiting for an email voucher, please do check your spam folder regularly in case it’s been diverted there.

Below we’ve listed the main past blagged deals, including the MSE Broadband Switch Event Sky deal, so you can check what you're due.

Warning: This is an archive so these deals may no longer be available.

BT: Broadband and line rent deals

EE: Broadband and line rent deals

Plusnet: Broadband and line rent deals

TalkTalk: Broadband and line rent deals

Sky: Broadband and line rent deals

How to complain about your broadband provider

The broadband industry doesn't have the best customer service reputation and while a provider may be good for some, it can be hell for others. Common problems include installation dates not being met, limited service or slow speeds, incorrect billing and more. It’s always worth trying to call your provider first, but if not then…

Free tool if you’re having a problem

This tool helps you draft your complaint and manage it too. It’s totally free, and offered by a firm called Resolver which we like so much we work with it to help people get complaints justice.

If the complaint isn't resolved, Resolver can escalate it to the free Ombudsman Services (or CISAS if you're complaining about Virgin Media).

Important: if your issue is about a voucher or incentive that was part of an MSE Blagged deal, then instead just let us know by emailing voucherhelp@moneysavingexpert.com as that’s usually quicker.