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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

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Holidaymakers still need to watch out for optional extras being automatically selected when booking flights online.
26 September 2012
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Tesco Mobile's 3.2 million customers can now get free broadband, plus evening and weekend calls for a year.
25 September 2012
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Asda, Morrisons, Sainsbury's and Tesco have all cut up to 3p/litre off diesel and unleaded prices from today.
25 September 2012
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From next Monday travellers will have a clearer idea about whether their holiday is financially protected, as they'll be given a certificate if they book an Atol-covered trip.
24 September 2012
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Shoppers with gift cards or vouchers for JJB Sports should use them as soon as they can, after the firm announced plans to appoint administrators.
24 September 2012
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Students are highly confused by the new university tuition fees and loans system which begins this month, research published today by the Independent Taskforce on Student Finance Information reveals.
20 September 2012
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A new campaign calling on banks to put customers first has been launched today by consumer group Which?.
19 September 2012
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Financial education should be taught in every further education and sixth form college, a report from the All Party Parliamentary Group (APPG) on Financial Education for Young People says.
18 September 2012
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HSBC and First Direct personal current account customers will soon be able to access their accounts at Post Offices, it has been announced today.
17 September 2012
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Bankrupt consumers looking to open a new basic bank account will now only be able to open a Barclays account, after the Co-operative Bank decided to stop offering accounts to undischarged bankrupts.
17 September 2012
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All the UK's major mobile phone providers have now released prices for Apple's iPhone 5, which goes on sale from next Friday.
14 September 2012
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A whopping £512 million was paid out to victims of payment protection insurance (PPI) mis-selling in July, the latest figures from the Financial Services Authority (FSA) reveal.
14 September 2012
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Consumers would be more likely to switch banks if they could keep their account number, new research reveals.
13 September 2012
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Twice as many households in England could slice up to £600 off their energy bills each year, after changes to the Government's Warm Front scheme came into force today.
12 September 2012
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Lloyds TSB and MBNA are the worst of the major banks for wrongly dismissing complaints, new data published by the Financial Ombudsman Service reveals today.
11 September 2012
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Consumers could get help finding a reliable independent financial adviser (IFA) if a new ratings website takes off.
10 September 2012